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Director, AI-Driven Customer Support Product

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: Initial Therapeutics, Inc.
Full Time position
Listed on 2026-07-22
Job specializations:
  • Business
    AI Business & Operations
Salary/Wage Range or Industry Benchmark: 162000 - 268400 USD Yearly USD 162000.00 268400.00 YEAR
Job Description & How to Apply Below

Lilly Direct is seeking a Director of Software Product Management to define strategy, roadmaps, and requirements for our customer service platform across self-service portals, AI chatbots, agent tools, order management, and returns workflows in a hybrid Silicon Valley setting.

You will lead cross‑functional partnerships with design and engineering, translate care‑ops goals into a compelling product vision, use CSAT/NPS and contact‑driver data to prioritize work, and champion consumer voice in

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