Business Operations

The Biz Ops team is focused on solving some of Plaid's most pressing business issues. We are a small team of high-impact, low-ego generalist problem solvers. This role partners directly with leaders across Product and GTM on a mix of strategic and operational work with a direct, quantifiable impact on our customers, partners, and P&L. You will work on problems that directly shape how Plaid operates across its largest revenue lines and most critical partnerships — owning analysis, operating cadences, and cross‑functional projects that span Product, GTM, Engineering, Finance, Legal, and Partnerships.

Biz Ops is a launchpad: past team members have gone on to leadership roles in Product, GTM, and operational functions across Plaid. The role requires someone who is highly analytical, approaches problems in a structured manner, and is proactive in the face of ambiguity.

• Driving the strategic and operational agenda for a Product or GTM organization — and the cross-functional initiatives that come with it
• Owning foundational operating rhythms — monthly business reports, QBRs, OKRs and KPIs, executive reporting — and evolving them as the business scales
• Building out dashboards, metrics, and success measures that give leadership visibility and enable data-driven decisions
• Partnering on product strategy topics including pricing, commercialization, and go-to-market for new and existing products
• Using AI tools and agents as a default part of how you work — not as an experiment, but as a force multiplier

• 6–11 years in management consulting, investment banking, and/or operating roles (Biz Ops, Strategy & Ops, Finance)
• Comfort with ambiguity and a high degree of autonomy in prioritizing what matters most
• Ability to build relationships at all levels and drive cross-functional consensus
• Familiarity with AI tools and agents to accelerate workflows is a plus
• Knowledge of SQL and Tableau preferred
• Experience in fintech, payments, or high-growth SaaS preferred

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at