Scheduler Associate

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

The Scheduler Associate is responsible for managing the end-to-end process of booking participants into case study sessions. This role ensures seamless alignment between participant availability, site capacity, and proctor staffing to directly support service delivery and operational SLAs. The Scheduler maintains participant databases, conducts eligibility screenings, and handles all session-related communications. The Scheduler Associate will also work with the Scheduler Lead to develop strategic approaches for Schedulers in other locations to efficiently identify candidates for case studies and increase end user participation.

• Participant Management:
  Maintain and update participant databases, including contact information, eligibility status, and scheduling history.
• Session Coordination:
  Schedule participants based on specific study criteria, site constraints, and resource availability.
• Logistics & Communication:
  Coordinate logistics with participants regarding location details, required preparation, and compensation while issuing timely confirmations, reminders, and managing cancellations.
• Operational Alignment:
  Align scheduled sessions with Proctor availability and elevate any resource conflicts to the Proctor Lead as necessary.
• Eligibility Screening:
  Screen potential participants against study-specific inclusion and exclusion criteria and accurately record outcomes.
• Rapid Response:
  Provide high-speed scheduling support for priority and ad hoc case study requests.
• KPI Tracking:
  Maintain precise records of scheduled and completed sessions to support operational reporting and KPI tracking.
• Dashboarding:
  Update dashboard based on the requirement per study.

This role is 100% onsite at our client's office in San Francisco.

• Minimum 1 year of work experience.
• Systems Expertise:
  Proficiency in calendar and scheduling systems.
• Evaluation:
  Strong capability in participant screening and criteria evaluation.
• Logistics:
  Experience in logistics coordination across multiple locations.
• Data Integrity:
  Accurate and organized record-keeping skills.
• Communication:
  Strong written communication for providing clear participant instructions.
• Dashboarding:
  Strong capability to update and fix dashboards including executing queries.
• Empathy:
  Participant-focused communication with a high degree of empathy.
• Professionalism:
  Ability to maintain professionalism in sensitive or complex scheduling situations.
• Adaptability:
  High responsiveness and the ability to adapt to changing priorities.
• Organization:
  Disciplined organizational skills and the ability to multitask.
• Collaboration:
  
  Clear communication with Proctors and Site Leads.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

• California: $21.99 to $31.99
• Cleveland: $21.99 to $31.99
• Colorado: $21.99 to $31.99
• District of Columbia: $21.99 to $31.99
• Illinois: $21.99 to $31.99
• Maine: $21.99 to $31.99
• Maryland: $21.99 to $31.99
• Massachusetts: $21.99 to $31.99
• Minnesota: $21.99 to $31.99
• New York: $21.99 to $31.99
• New Jersey: $21.99 to $31.99
• Virginia: $21.99 to $31.99
• Washington: $21.99 to $31.99

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. Visit the benefits information page for more details.

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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