Business Operations San Francisco, California · Full-time · $130K – $170K

About the Role

Town is hiring our first Business Operations hire. You'll work directly with the Head of Business and CEO to build the operational (and strategic) backbone of a fast‑growing AI company -- and play a central role in how Town goes to market and how we incubate new functions. We launched a beta in February and have seen tremendous initial growth, which is why we're hiring this role now.

This is a role for someone who wants to be in the room where decisions happen -- not watching from the sidelines. You'll move between a financial review and a positioning conversation in the same afternoon, and that should feel like a feature, not a bug.

• Building the systems and processes that let a small team operate like a much larger one -- leveraging AI tools (including Town itself) to automate and scale operational work

• Owning the operational infrastructure for monetization -- billing, operations, and pricing

• Owning the company's strategic vendor relationships across a fast‑evolving stack of AI and SaaS vendors

• Leading core metrics and segment analysis -- pattern‑matching across qualitative feedback and quantitative signals to inform where the company doubles down

• Becoming the strategic connective tissue between finance, legal, and go‑to‑market as the company adds its first layers of structure

• Have 4‑7+ years in business operations, strategy & operations, chief of staff, or a generalist role at a high‑growth startup or technology company

• Operate at the intersection of 'keep the company running' and 'figure out where the company is going' -- as comfortable managing a compliance deadline as synthesizing user feedback into a positioning recommendation

• Have strong financial literacy -- comfortable managing vendor relationships, reading financial statements, tracking budgets, and coordinating with accountants and counsel (you don't need to be a CPA)

• Write exceptionally well -- you can draft to outside counsel, investors' portfolio teams, and beta users, shifting register depending on the audience

• Have strong judgment about prioritization -- you know what matters most on any given day and act on it, rather than working through a checklist

• Are energized by ambiguity and context‑switching -- a vendor contract, a set of beta feedback calls, and a monetization plan in one afternoon sounds exciting, not exhausting

• Are genuinely AI‑curious and want to use AI to make yourself more effective

• Are excited about working in‑person in SF, five days a week

San Francisco, CA -- five days a week in-person at our Financial District office (222 Kearny St, near Montgomery BART stop).