Partner Success Manager II – Demand Partnerships

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses.

If making an impact inspires you, join us. Imagine what we’ll build together.

The Demand Partnerships team builds and grows strategic partnerships that expand customer demand across Thumbtack's marketplace. We work cross-functionally with Product, Engineering, Sales, Marketing, Operations, and external partners to develop scalable integrations, launch new capabilities, and unlock new marketplace opportunities. Our team combines strategic partnership management with operational excellence to deliver measurable business outcomes for both our partners and Thumbtack.

As a Partner Success Manager II, you will own a portfolio of Thumbtack's most strategic Demand API partners, serving as both the executive relationship owner and trusted business advisor responsible for long-term partner success and marketplace growth. You'll leverage data, market insights, and a deep understanding of partner objectives to develop account strategies, identify expansion opportunities, and influence cross-functional decisions that improve partner and marketplace performance.

Success in this role requires balancing strategic thinking with operational excellence. You'll lead complex initiatives across Product, Engineering, Sales, Marketing, Operations, and Support to launch new capabilities, solve partner challenges, and scale programs that create value beyond your own portfolio. Your work will directly influence Thumbtack's partnership strategy, Demand API platform, and long-term marketplace growth.

• Own the strategy, performance, and long-term growth of a portfolio of Thumbtack's highest-impact Demand API partners, driving partner health, retention, expansion, and measurable business outcomes.
• Build trusted executive relationships and develop strategic account plans that align partner priorities with Thumbtack's long-term marketplace strategy.
• Lead complex cross-functional initiatives across Product, Engineering, Sales, Marketing, Operations, and other teams to launch integrations, new capabilities, and go-to-market initiatives.
• Use partner performance data, market insights, and business trends to identify growth opportunities, influence strategic decisions, and improve marketplace outcomes.
• Partner with Product and Engineering to shape roadmap priorities while identifying and executing partner expansion opportunities from business case through launch.
• Design and scale partner success strategies, operational improvements, and best practices while serving as a subject matter expert within the Demand Partnerships organization.

• 5+ years of experience in strategic partnerships, customer success, business development, account management, or a similar customer-facing role with increasing ownership and complexity.
• Demonstrated success managing strategic or enterprise partnerships, building executive relationships, and delivering measurable business growth.
• Proven ability to develop data-driven strategies, identify growth opportunities, and lead complex cross-functional initiatives in ambiguous environments.
• Strong business acumen with experience influencing senior stakeholders, building business cases, and balancing partner needs with company priorities.
• Experience working with API, platform, or systems integrations, with the ability to translate technical concepts into business value for technical and non-technical audiences.
• Excellent communication, analytical, stakeholder management, and project leadership skills. Experience working with retailers, e-commerce companies, marketplaces, or other large consumer-facing partners is a plus.