Strategic Engagement Associate

Responsibilities

• Own the customer journey.
• Lead onboarding for new SMB and mid‑market customers, ensuring a smooth ramp‑up and a fast path to value.
• Drive adoption at scale, using data to proactively identify opportunities and risks, and engaging customers to unlock advanced features and achieve meaningful outcomes.
• Be the voice of the customer, spot trends, surface insights, and influence both our product roadmap and GTM strategy.
• Solve problems with urgency, jumping in to resolve customer challenges and collaborating cross‑functionally to deliver fast, reliable solutions.
• Build for scale by codifying what works—helping design systems, playbooks, and processes that will enable us to support thousands of users efficiently.
• Make an impact: your work will directly drive retention, expansion, and the long‑term success of the company's customers.

• 2‑7 years of experience in a customer/stakeholder‑facing role, ideally within a fast‑paced startup.
• Ideally has had experience in strategic projects/ops, customer success, talent ops, recruiting, client operations, consulting, sales, etc.