Senior Food & Beverage Associate

Senior Food & Beverage Associate

Crafty's mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work. After operating with a vertically integrated supply chain in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year's time.

At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!

San Francisco, CA

Shift: Monday - Friday | 6 AM - 2:30 PM

Crafty's Senior Food & Beverage Associates are the face of our in-office Concierge pantry program while supporting their client site. They deliver the highest quality client experience, centered around hospitality and operational excellence. This role goes beyond completing tasks:
Seniors own the outcomes of the site and serve as the primary on-site point of contact for the client relationship.

They lead day-to-day execution while managing the "complexity of the location" (high-touch clients and/or complex accounts), and are accountable for the written narrative shared with clients (recaps, budgets, and performance updates).

Crafty is looking for a Senior Associate whose responsibilities will include:

• Strategic Site Ownership:
  Own the outcomes of the site, not just the task list—audit, improve, and proactively problem-solve to improve efficiency and experience
• Client Engagement + Budget Partnership:
  Serve as the on-site point of contact for product swaps, service chains, and budget discussions; align service to the client's goals while maintaining program standards
• Merchandising + Inventory Management:
  Maintain client office kitchens & pantries, storage rooms, and inventory health; execute ordering and order edits as needed to sustain service quality
• Equipment Maintenance + Quality Control:
  Perform routine maintenance on machines (such as coffee & kegerators), complete QC checks, and escalate issues with clarity and urgency
• Communication (Internal + External):
  Provide clear updates to Crafty partners and own client-facing written recaps and budget communications, ensuring a consistent, professional narrative

This role is a full-time, hourly role within Crafty. This role supports one of our San Francisco clients Monday through Friday from 6:00 AM - 2:30 PM by meeting the skill based qualifications below:

• Client Obsessed:
  Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
• Owns Outcomes (Not Just Tasks):
  Takes full ownership of site performance and client experience; proactively identifies issues, implements solutions, and continuously improves execution beyond the standard task list.
• Strategic + Operationally Sound:
  Ensures that daily operations run smoothly while also thinking ahead—anticipating needs, managing complexity, and making sound decisions that protect the program and elevate service.
• Effective Communicator:
  Demonstrates exceptional communication skills across interpersonal, verbal, and written formats—able to write clear, professional client recaps and handle budget-related communication with confidence.
• Reliable:
  Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.
• Resilient:
  Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success.
• Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed
• Collaborative:
  Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to…