Senior Account Manager

Sr. Account Manager, Creative Services

The Sr. Account Manager, Creative Services acts as a key relationship manager with client stakeholders and should aim to develop a deep understanding of the client's business, priorities, and strategies.

Works directly with clients and staff to oversee portfolio of work, including budgets and briefs from start to completion as well as other projects for our clients, and ensures that project goals and objectives are met within the agreed upon time, scope, budget, and resource requirements.

Must have tech experience.

• Collaborate with inter-agency teams and creative AOR partners to ensure cohesive, integrated campaigns that are aligned with the client's business goals.
• Help oversee the full scaled production lifecycle, from briefing through execution, ensuring projects are delivered on time, on budget, and to the highest creative standards.
• Ability to engage with senior-level client contacts and maintain relationships – standing in as interim Sr. Account Director when needed.
• Partner with project management to help manage budget allocations, timelines, and resource planning for large-scale, complex projects and creative pipeline.
• Assistance in financial management – supports Account lead in maintaining up-to-date project financials - assisting in coordinating monthly budget accruals, estimate follow-ups

Oversee briefs from start to completion, ensuring quality at every stage

Manage the client relationship, assessing needs, making recommendations and managing budget and timeline

Be the central conduit for all project communication and status updates in collaboration with Project Managers

Interact with internal teams as well as external print and production vendors to oversee project delivery from start to completion

Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems

Work closely with the internal teams to ensure designs are branded properly and meet the highest quality standards

Resolve issues escalated by the client and communicate significant issues to the Director

Use feedback from monthly and quarterly client meetings to meet client expectations

Advise customers as to potential benefits, features, and capabilities of new or revised services and service enhancements

Build relationships with end users; manage their perception and expectations

Accurately quote all jobs and keep the client updated regularly with any additional costs.

Be accountable for overall financial performance of projects against budget.

Meet monthly financial duties as part of the month-end accounting process

Develop and analyze the monthly performance and progress reports, including expense management and achievement of financial targets

Provide valuable input for monthly and quarterly client meetings; preparing data/content and be able to present to Senior Client Sponsors

Ensure contract, pro-forma and other internal controls compliance

Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense

Act as the initial escalation point for client

Seek opportunities to expand services with the client

Maintain close contact with Client Services team who are also on the same account and provide input into Account Plans

• Big tech and/or agency experience
• Understanding of integrated marketing and high level of production experience – ideally scaled production.
• Strategic, conceptual and analytical thinking skills. Decision making skills.
• Possess excellent written and oral communication skills.
• Strong ability to focus on accuracy, attention-to-detail, and timeliness.
• Ability to prioritize workload and manage multiple tasks simultaneously, as well as manage up.
• Ability to respond well under pressure.

Working Conditions

This position works in a hybrid office

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