Engagement Associate, San Francisco

About the Role

The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an Engagement Associate to join our growing team and support the world's top law firms and corporations as they fundamentally change the way they work with Legora.

This is a role for someone eager to learn how change is led inside large, complex organizations and who understands that real transformation is designed and managed. You'll support the Engagement Managers and Directors who own the adoption and long-term success of their accounts — taking ownership of discrete work streams that keep adoption on track, building the relationships, and learning what turns Legora into an embedded part of how legal teams operate.

At the heart of the role is helping execute each client's adoption playbook and supporting the change-management programs that transform how they work. For every account you will contribute to the roadmap, help sequence initiatives from initial rollout through firm-wide scaled adoption, and prepare the materials that track measurable outcomes and ROI as the program evolves with new AI capabilities and use cases.

You will be a key part of the team as we continue to build a best-in-class adoption program at Legora, helping clients realize measurable ROI, expand successful use cases and transform the way their teams work. It's a fast-track role: as you build that foundation, you'll grow toward owning an account book of your own.

You'll support the post-sale customer experience, contributing to onboarding, adoption and long-term value realization across Legora's strategic and enterprise accounts. Specifically, you will:

• Contribute to each client's adoption playbook: supporting the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work.
• Help execute against that playbook, owning discrete work streams from initial rollout to firm-wide scaled adoption and adapting as the client's needs and Legora's capabilities evolve.
• Build product fluency and a feel for client goals and legal workflows, surfacing opportunities to the leads you support and helping guide client teams toward value from Legora.
• Support a structured operating cadence: preparing success plans and training resources, running enablement sessions, and helping with stakeholder check-ins and value reviews.
• Coordinate with cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), helping maintain end-to-end account context and coordination.
• Support the team on key commercial moments to help ensure seamless handoffs, continuity, and a great customer experience, and to flag expansion signals to the account lead.
• Channel customer feedback to Product, Engineering, and Marketing to help inform roadmap, positioning, and enablement.
• Track account health and usage in our tools, surfacing early signals of risk or opportunity to the leads you support.
• Learn the craft fast — observing how senior Engagement Managers operate, seeking feedback, and applying it as you grow toward owning accounts of your own.

You care deeply about customer outcomes and you're eager to learn how transformation is designed and led. You're proactive, organized and energized by supporting demanding, senior stakeholders through significant change. You take pride in helping customers adopt, grow and succeed.

We're looking for:

• A foundation in management consulting, client advisory, a customer-facing role in B2B SaaS, or the legal field, ideally with exposure to large, complex organizations.
• Experience supporting client-level projects and helping drive them toward measurable outcomes.
• 1 - 3 years in management consulting, customer success, account management, or a related field, ideally with exposure to high-growth B2B SaaS or Legal Tech.
• Exposure to supporting adoption, retention, and satisfaction with enterprise clients and senior stakeholders.
• Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally…