Business Operations Associate, AI & Automation

Business Operations Associate, AI & Automation

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we're looking for exceptional talent to reimagine the way the world works.

We're hiring a Business Operations Associate to support variable pay and quota-setting across our GTM organization — and, more importantly, to help us automate and rebuild how this work gets done using AI. This is a builder's seat: high ownership, a lot of latitude, and real upside for someone who ships. Traditional Rev Ops experience is a plus, not a prerequisite — what we're optimizing for is an instinct for turning manual, spreadsheet-heavy process into agents and workflows.

• Comfortable using AI tools daily (Claude, Cursor, ChatGPT, n8n, Replit, or similar), and genuinely excited to get better at directing them to do real work
• A builder's instinct — when you see a manual, repetitive process, your first thought is "how do I automate this," not just "how do I do this faster"
• 0–3 years of experience in an analytical, operational, or cross-functional business role (revenue operations, sales operations, finance, business/product operations, or similar) — new grads with strong internship experience welcome
• Willingness to learn SQL well enough to draft queries with AI assistance and sanity-check the output against source data — you don't need to arrive fluent
• Strong Excel/Sheets skills and comfort with ambiguous, spreadsheet-heavy problems
• High attention to detail — this role touches people's paychecks, and precision matters
• Clear, professional communication — you'll coordinate directly with sales leaders, Finance, and Legal, and need to hold your own in those conversations

• Coursework or project experience with SQL, dbt, or BI tools (Mode, Looker, Tableau)
• Exposure to Salesforce or another CRM — this isn't a CRM-admin role, and we'd rather teach Salesforce to a strong builder than teach the automation instinct to a CRM specialist
• A personal project, class project, or internship where you built a script, automation, or tool that saved someone time
• Interest in sales compensation, forecasting, or GTM strategy as a career path

• Partner with the Rev Ops team to turn manual, spreadsheet-heavy steps of the comp process into small agents, scripts, and workflows — starting with well-scoped pieces, not the whole cycle.
• Examples of what a strong first project might look like: a checklist-style agent that flags obvious mismatches between a payout file and source data, a Replit tool that answers reps' basic crediting questions, an n8n workflow that reminds managers when their target approvals are due.
• Tools we use today:
  Claude, Cursor, ChatGPT, n8n, Replit. No software engineering background required — you'll get support from the team on how to build these. What matters is curiosity and follow-through on shipping something real.

• Support monthly and quarterly comp cycles: pull data, run reconciliation checks, help track down discrepancies, and keep documentation current.
• Help run the quarterly target-setting process — collecting inputs, formatting target packages, tracking approvals, and keeping the timeline on track.
• Assist with new-hire guarantees, crediting exceptions, and manager comp questions, with guidance from senior Rev Ops and Finance partners as you build judgment on trickier calls.

• Help maintain weekly and monthly forecast roll-ups and pipeline dashboards (coverage, stage conversion, velocity, aging).
• Pull together data and first-pass analysis for the VP of Sales and CFO ahead of QBRs, under the direction of the senior Rev Ops lead.

• Support the annual comp planning cycle — research, drafting, formatting, and coordinating review cycles with Legal and leadership.
• Bring…