Operations Associate

Overview

Alleviate Health is building AI agents to accelerate clinical trials by autonomously recruiting and retaining patients.

We’re looking for a Customer Success leader to own the post‑sale relationship with clinical research sites and trial stakeholders, driving adoption, measurable outcomes, renewals, and expansion.

• Own the end‑to‑end customer relationship from implementation through renewal and expansion, ensuring fast time‑to‑value and durable outcomes.
• Lead onboarding and training with a clear, outcome‑driven strategy that drives adoption and aligns Alleviate to customer goals.
• Collaborate with Product and Engineering to translate customer insights into roadmap priorities and shape future platform improvements.
• Build trusted relationships: develop and nurture relationships with customer stakeholders (both executives and clinicians).

• 2+ years of experience in Customer Success, Account Management, Consulting, Investment Banking, or Business Operations.
• Able to effectively multitask across multiple accounts while maintaining the right balance of scalable and personalized success.
• Comfortable selling into messy, operational environments and able to communicate with both executive leadership and front‑line clinical staff.
• Proven experience leading complex, cross‑functional projects and distilling intricate details into clear, actionable requirements for technical and non‑technical teams.