Manager, Global Cross Border Strategy & Operations

Visa Cross Border Manager

The Global Cross Border team is responsible for defining the cross-border business strategy across travel and eCommerce and managing its execution across our five regions, working closely with market teams and cross-functional leaders around the world.

Cross Border is a key pillar of Visa's 2030 strategy and one of the largest growth opportunities for Visa. Equally, it faces many complex and interesting challenges, touching all areas of the business, including product, pricing, legal, regulation, marketing, client engagement, and partnership development.

As a Manager, you will play a pivotal role in driving the growth and development of our cross-border business through travel initiatives focused on issuers, merchants, and end-consumers that deliver cross border travel growth and value creation. Additionally, support the buildout of the Visa Destinations platform () by working with the regional XB teams to review and QA new offers, experiences and perks, and by helping set up the customer service operating model.

The successful candidate will work on innovative strategies that enhance our cross-border travel value propositions and effectively target our global customer segments. By leveraging market insights, customer analytics, and competitive intelligence, this leader will develop and implement strategies across product, loyalty, offers, benefits, consulting, marketing services, and key customer segments. This role will interact extensively with regional, market, and product teams to ensure alignment with the company's overall goals, driving near-term commercial impact and fostering long-term sustainable growth.

Essential Functions:

• Build winning strategies across key travel corridors.
• Drive initiatives to strengthen our XB value proposition and help define our global strategy for target markets and corridors
• Help define our global strategy for travel personas (expats, students, etc.).
• Support investment prioritization and management across regions.

• Scale Visa Destinations globally, growing our new, differentiated global travel platform.
• Build out and fortify the value propositions of current destinations (e.g. Paris, NY), including sharing best practices
• Work with regional XB teams to define the vision, strategy and value propositions of new destinations (e.g. Madrid, Tokyo, Egypt), and support execution.
• Offer evaluation and QA
• Customer support strategy and operations
• Support the build out of the Visa Destinations Platform (site), including offer review, QA, develop of the customer service operating model.

• XB Travel Strategy and analytics
• Leverage market, competitive and internal data to develop hypotheses and analyses to inform key strategic decisions (e.g. market prioritization, issuer prioritization, etc.)
• Support senior management updates and progress tracking

This is a unique opportunity to operate at the intersection of strategy, partnerships, and execution—working with teams and clients around the world. We're looking for someone who thrives in complexity, thinks globally, and executes with speed.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5 or more years of work experience with a Bachelor's Degree or at least 3 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD)

Preferred Qualifications:

• 6 or more years of work experience with a MBA, JD Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA,JD, MD) or up to 3 years of relevant experience with a PhD
• Proven experience in a strategic, product or international role within a global organization
• Strong understanding of international markets, customer segmentation, and value proposition development, including business case development and go-to-market planning and execution.
• Leadership and project management skills with a track record of delivering results.
• Exceptional analytical skills with the ability to interpret complex data and market trends.
• Strong communication and interpersonal skills to effectively collaborate with global teams and stakeholders.
• Innovative mindset with…