Revenue Operations Manager (Support & Services
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-07
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-07
Job specializations:
-
Business
Business Analyst, Operations Management, Change Management
Job Description & How to Apply Below
- We’re seeking a Revenue Operations Manager to drive operational excellence across our Support and Professional Services organizations
- This role will build the processes, systems, and reporting infrastructure that enable our Services and Support teams to deliver consistent, scalable customer experiences and connect those efforts back to retention and revenue outcomes
- This role blends analytical rigor, process design, and cross-functional leadership to ensure our post-sales delivery teams have the data, tools, and workflows they need to operate efficiently and improve customer outcomes
- Partner with Services and Support leadership to define and operationalize delivery models, capacity planning, and resource allocation
- Support annual and quarterly planning: staffing models, utilization targets, service-level commitments, and coverage alignment for onboarding, implementation, and support teams
- Build and optimize reporting on services delivery, support performance, CSAT, time-to-value, and escalation trends
- Lead root-cause analysis on support escalations, services delivery gaps, and onboarding friction to identify systemic improvement opportunities
- Translate operational data into actionable insights for Services and Support leaders to improve efficiency and customer experience
- Partner with Rev Ops peers to ensure smooth handoffs across Sales, CS, and Services functions — particularly around onboarding and implementation workflows
- Work closely with Enablement to ensure systems and processes are embedded in day-to-day Support and Services workflows
- Manage and optimize the Support and Services tech stack, ensuring tool adoption and accurate data flow between systems and partnering cross-functionally on systems that span the revenue cycle
- Health & Wellness:
Taking care of you and your family is important to us. Our healthcare benefits program delivers choice and value so you can prioritize your health - Remote & In-Office:
We believe in a flexible employee experience, our San Francisco office is a center for collaboration and connection, but it’s not the only place this happens - Flexible Time-Off:
We encourage work/life balance. Take time off when you need it, and return ready to make magic on the internet when you’re ready and refreshed - Monthly Book & Gym Allowance:
One of the many ways we enable our team to take control of their development and wellness is to take advantage of our books and gym membership allowance - Promoting Inclusivity:
We strive to have a culture where Pantheors across the globe feel a high sense of belonging and engagement. We have several programs in place to help cultivate inclusion at Pantheon, including educational events, open forums, and training opportunities - Giving Back:
We believe in cultivating passion and giving back to the community we live and work in. Pantheon offers a Donation Matching program of $500 per employee and holds multiple team volunteer opportunities throughout the year - Employee Resource Groups:
Our Pantheon Resource Groups (PRGs) allow employees to connect, support each other, and spread awareness - Professional Development:
We support employee learning and development through company led-training, leadership forums, and full access to Linked In Learning’s catalogue of courses- 6–10 years of experience in Revenue Operations, Services Operations, Support Operations, or Business Operations in a B2B SaaS environment - Strategic thinker who can balance long-term planning with hands-on execution
- Ability to synthesize complex data into clear recommendations and business narratives
- Excellent project management skills with experience driving cross-functional initiatives
- Familiarity with services delivery models: professional services, onboarding, implementation, and/or technical support operations
- A hands-on ownership mindset
- Strong analytical and modeling skills — comfortable building utilization models, SLA tracking, escalation analyses, and capacity plans
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