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CX Strategy & Ops Lead — AI-Powered Efficiency & Growth
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-07
Listing for:
Genius AI
Full Time
position Listed on 2026-08-07
Job specializations:
-
Business
Corporate Strategy, Business Analyst
Job Description & How to Apply Below
Genius AI is seeking a Strategy & Operations Manager for the Customer Experience team. You will own the strategy behind scaling CX without proportional headcount growth, building cost models, automation strategies, and a cross-functional playbook across CX, GTM, Finance, and Product.
You will also tackle broader strategic problems as impact grows. You will report to the Director, CX Ops & Fraud and work in-person at NYC or SF headquarters, with 3-4 days in-office and mandatory attendance
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