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Dialer Strategy & Operations Lead - Collections
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-09
Listing for:
Affirm
Full Time
position Listed on 2026-08-09
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
Affirm is seeking a Dialer Manager to own the Five9 collections dialer environment and drive outbound dialing strategies that improve contact rates and recovery performance. You will lead campaigns, routing logic, and segmentation while ensuring compliance with TCPA, FDCPA, and state regulations.
The role requires cross‑functional collaboration with Operations, Product, Engineering, Compliance, and Workforce Management, plus a strong focus on reporting and continuous improvement in a fast‑paced,
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