Vendor & WFM Leader: Scale Support Operations
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-12
Listing for:
Neura Market
Full Time
position Listed on 2026-08-12
Job specializations:
-
Business
Operations Management, Business Analyst, Supply Chain & Logistics
Job Description & How to Apply Below
OpenAI is seeking a Support Vendor Manager to own the health, performance, and long-term scalability of multiple support partner relationships. You will drive commercial and operational accountability (SLAs, QBRs, escalation paths, remediation plans) and build an operating model that enables support to scale with minimal headcount growth.
A core component of this role (25–30%) is establishing Workforce Management frameworks across internal and external teams.
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