Customer Success Manager
Listed on 2026-08-13
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Business
Client Relationship Management, Customer Success Management -
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
About Varick.
Varick builds AI agents that take over real operational workflows inside the world's largest enterprises. Our forward-deployed engineers and strategists embed with client teams, map how work actually runs, then our engineers build the agents into production. We're venture-backed, revenue-generating from day one, and already in production inside several of these companies. You'll join an elite team from Meta, AWS Bedrock, Citadel Securities, McKinsey, BCG, Stanford, and more.
The Role .You own the client relationship after the agents are live. You make sure the workflows we deployed keep delivering, that the client sees the value in numbers, and that a first engagement turns into the next. You're the steady hand the client relies on between the big executive moments.
What You ll Do.Own ongoing client relationships post-deployment: adoption, health, and renewal
Track and report the value agents are delivering, in the client s own metrics, so ROI is never in question
Be the first line when a client has a question or an issue, and coordinate with engineering to resolve it
Spot expansion opportunities: the next workflow, the next team, the next engagement
Feed client feedback back into how we build and position
3+ years in customer success, account management, or a client-facing role, ideally in B2B software or services
Strong relationship instincts and the ability to earn trust with senior operators
Comfort with data: you can pull the numbers that show value and speak to them
Organized and proactive: you stay ahead of client needs instead of reacting
A bias for ownership and follow-through
Experience with enterprise clients and multi-stakeholder accounts
Technical enough to speak credibly about AI and automation
Background in a fast-moving startup
Meaningful equity, real ownership, direct access to how the world s largest enterprises actually run, flexible PTO, free lunch and dinner in the office, Ubers home if you re staying late, and monthly team dinners.
Logistics.On-site in our San Francisco Financial District office, 5-6 days a week. Comfortable with startup hours, for startup upside.
Equal opportunity employer. Employment is subject to a standard confidentiality and non-disclosure agreement.
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