Client Services Manager (Giants Enterprises

Client Services Manager

Giants Enterprises is dedicated to the curation and development of new ventures complementary to the San Francisco Giants baseball franchise. Giants Enterprises believes in being bold by leveraging a unique combination of event expertise, resources and relationships in order to create larger-than-life experiences for millions at Oracle Park and beyond. Through a vast network of partners and clients within the local corporate, tourism and hospitality industry associations and convention-related sectors, they have executed thousands of private dinners, meetings and receptions.

Venues and offerings within the company consist of 15+ iconic Ballpark venues and multiple transformable spaces. Giants Enterprises operates several owned properties annually as well as The Gotham Club.

Giants Enterprises has also hosted numerous public programs, including the 34th America's Cup, Rugby World Cup Sevens, Ballpark Back 9, numerous sold-out concerts, professional and college sports as well as various health and wellness initiatives, including the Giant Race series. At the intersection of sports, entertainment, meetings, events, tourism and hospitality, Giants Enterprises provides the rare combination of people and places to create giant impressions for locals and visitors from around the world.

You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

We are seeking a highly motivated Client Services Manager to help deliver exceptional hospitality experiences at Oracle Park. This role is instrumental in assisting clients throughout the planning and execution of memorable, high impact events. Reporting to the Director of Events & Client Services, this position embodies a client-first attitude and a relentless commitment to world-class customer service.

You will help lead the end-to-end execution of non-gameday events, working across departments including Sales, Operations, Catering, Finance, the Scoreboard Team and Marketing. You will orchestrate customized experiences that reflect the unique value Oracle Park offers, ensuring every detail is executed flawlessly. This position is integral to delivering high-touch service and building lasting relationships with clients, vendors, and internal stakeholders.

You're excited about this opportunity because…

• Lead and execute a range of events (meetings, dinners, galas, concerts, etc.) from ideation through completion.
• Act as the primary client liaison, maintaining a client-first, service-oriented approach throughout the event lifecycle.
• Identify and pursue upsell opportunities by analyzing client needs, usage patterns, and business growth to drive additional value and revenue
• Support seamless client transitions from sales to onboarding, ensuring continuity, relationship development, and expansion of the sales process.
• Ensure all events are executed seamlessly, creatively, and on budget with timely invoicing
• Collect and document feedback internally while ensuring learning experiences are communicated to partners as we continually improve
• Collaborate cross-functionally with internal teams and external vendors to drive innovation and operational excellence.
• Recommends new approaches, procedures, and processes to effect continual improvements in the efficiency of the department and excellence in services performed.
• Manage end-to-end event logistics including vendor relationships, budgets, contracts, staffing plans and timelines
• Manage and track all aspects of event budgeting, including forecasting, payment of expenses, collecting revenues and reconciling post-event in an accurate and timely manner.
• Demonstrate initiative. Seeing things holistically, taking on emergent tasks, duties, and assignments to ensure the success of special events.
• Keep abreast of the latest trends, conduct market research for best practices and incorporate fresh new…