Partner Program Associate

Open Sesame is transforming workforce development with an AI-powered marketplace of skill-building courses and learning pathways. We help organizations build skills and stay compliant through a high-quality content catalog, seamless LMS/LXP integrations, and advanced capabilities like skills-based curation and multilingual content creation. More than 2,000 companies, including 150+ of the Global 2000, rely on Open Sesame to develop the world's most productive and admired work forces.
Learn more:

The Partnerships team builds and scales Open Sesame's global partner ecosystem. Through technology, referral, reseller, marketplace, and strategic partnerships, we expand our reach, accelerate growth, and deliver exceptional partner experiences.

As our Partner Program Associate
, you'll help power the operational engine behind our Partner Program . This is an ideal role for someone early in their career who enjoys solving problems, improving processes, working with data, and learning how high-performing partner organizations operate.

The Partner Program Associate is responsible for helping keep the Partner organization running efficiently.

Working alongside the Partner Program & Operations Manager and Strategic Partner Managers (SPMs), you'll support partner operations, maintain high-quality data, coordinate enablement programs, administer recurring operational processes, and help improve the systems that power our partner ecosystem.

You'll collaborate with Marketing, Revenue Operations, Finance, Business Systems, Product, and Customer Success to ensure our partners receive a consistent, high-quality experience while enabling our Strategic Partner Managers to focus on growing strategic relationships.

This role is ideal for someone who enjoys creating order from complexity, learning business systems, improving processes, and finding smarter ways to work.

During your first month, you'll focus on learning our business, our partners, and how our operational processes work.

You'll:

• Learn the Open Sesame Partner Program, GTM motions, partner tiers, and operating model.
• Become familiar with Salesforce, Euler PRM, Highspot, Asana, and our partner tools.
• Shadow onboarding, enablement, reporting, SPIFF administration, and partner operations.
• Learn how partner records, certifications, benefits, and tier requirements are managed.
• Begin updating documentation, templates, and internal knowledge resources.
• Build relationships across Partnerships, Marketing, Finance, Revenue Operations, Business Systems, and Customer Success.

• Understanding how the Partner organization operates.
• Confidently navigating partner systems.
• Completing operational tasks accurately with guidance.
• Building trust with the team through reliability and attention to detail.

By your second month, you'll begin owning recurring operational work while identifying opportunities to improve efficiency.

You'll:

• Coordinate partner onboarding activities.
• Maintain partner records across Salesforce and the PRM.
• Administer the Open Sesame Certified program.
• Prepare recurring partner reports and dashboards.
• Support monthly Partner SPIFF administration.
• Coordinate partner communications and enablement activities.
• Maintain SOPs, templates, and operational documentation.
• Begin recommending improvements to recurring workflows.

• Independently managing recurring operational processes.
• Delivering accurate reporting on schedule.
• Keeping partner data clean and up to date.
• Becoming a dependable operational resource for the Partner team.

By your third month, you'll begin contributing improvements that help the Partner organization scale.

You'll:

• Own recurring partner operational processes with minimal oversight.
• Identify automation opportunities and recommend process improvements.
• Partner with Revenue Operations and Business Systems to streamline workflows.
• Help improve reporting, documentation, and self-service resources.
• Support cross-functional partner initiatives and program launches.
• Contribute ideas that improve the experience for partners and internal teams.

• Operating independently across day-to-day partner operations.
• Identifying opportunities to simplify work through automation and better processes.
• Becoming a trusted partner to Strategic Partner Managers and cross-functional stakeholders.
• Making measurable improvements that increase operational efficiency.

This role provides hands-on experience with:

• Partner Operations
• Partner Programs
• Revenue Operations
• Partner Relationship Management (PRM)
• Business Analytics
• Process Improvement
• AI & Workflow Automation
• Cross-functional Program Management

This role is designed as an entry point into Partner Operations and offers opportunities to grow into roles such as:

• Partner Operations Specialist
• Partner Operations Manager
• Partner Enablement Manager
• Partner Program Manager
• Revenue Operations
• Strategic Partnerships

You'll…