Salesforce Operations Manager

Salesforce Team Member

The Salesforce team on Scaled Operations is responsible for creating and managing the Salesforce platform that our teams use to acquire, vet and optimize our supply of Homes and Experiences. The Salesforce team works with many stakeholders to gather requirements, from sales to marketing to operations, and then they work with Salesforce engineering team to build features, provide operational support and resolve bugs.

The difference you will make:

You will be responsible for developing and launching features and processes for our internal teams and external partners. You will need to work closely with our cross-functional partners throughout the program design and execution process. This will involve requirements gathering, solution development, roadmap planning, project management, feature testing and deployment (UAT, training, onboarding). You will also need to report out on the performance of these systems and programs.

In addition to developing new features and processes you will need to manage parts of the operation yourself, such as data uploads/downloads, maintaining access lists, and overseeing the onboarding of new cohorts of users. You will need to balance your time allocation between running programs day to day and investing in improved systems for the future. In a rapidly moving business environment you will need to make quick adjustments as new priorities develop and retain a flexible planning and management approach.

A typical day:

• Collaborate with a diverse set of stakeholders to understand their needs and then work with Salesforce Product/Engineering to design, build and deploy solutions
• Become a subject matter expert in the systems you have responsibility for, holding office hours, mentoring others on the uses of it and writing documentation on best practices
• Communicate prioritization decisions and project progress via updates, presentations and docs, including roadmaps, and answer urgent questions from senior leadership when required
• Deliver change management process across communication, training and support for our partner teams (including e.g.)