Business Operations Lead

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

Superhuman team members in this role must be based in the San Francisco Bay Area, and they must be able to collaborate in person 2 days a week.

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs’s collaborative work spaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically.

Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at  and about our values here.

We are looking for a Business Operations Lead to partner with leaders across the Managed Growth business and the broader Go-to-Market (GTM) organization to drive strategic clarity, operational alignment, and execution across our most important enterprise growth initiatives. Superhuman’s (formerly Grammarly) Managed business is a key lever for growth as we expand our product portfolio and deepen relationships with enterprise customers.

As we continue to scale, this role will connect strategy to execution, ensuring that priorities are clear, decisions are data-informed, and teams are focused on the initiatives that create the greatest impact. You will operate at the intersection of strategy, operations, and cross-functional collaboration. You’ll partner with senior GTM leaders to design and deliver the Managed Growth strategy, strengthen the foundations of the business to enable growth through and coordinate across the S&O GTM team to bridge strategy and execution.

This role is central to making our compound startup model work—connecting multiple product offerings, diverse GTM teams, and business units into a unified growth engine that maximizes enterprise impact.

• You’ll be at the center of the action, partnering directly with GTM, Product, and Revenue leaders to shape how our Managed business scales and wins.

• You’ll turn strategy into action by aligning priorities, removing blockers, and keeping our most critical enterprise initiatives moving forward with precision and clarity.

• You’ll see the full business picture across Sales, Marketing, Product, and Data, connecting insights and decisions that drive revenue growth and customer impact.

• You’ll lead primarily through influence, acting as the connective force that helps cross-functional teams move faster and more effectively toward shared goals while also knowing when to leverage formal authority or broader support when needed.

• You’ll have real ownership in shaping how the business runs, building operating cadences and launching GTM programs in close partnership with PMM, Revenue Marketing, Enablement, Rev Ops, Mar Ops, and other teams to strengthen our foundation and accelerate growth.

• You’ll help design and operationalize the systems, rituals, and frameworks that enable multiple products and teams to function as a unified growth engine in our compound startup model.

• Partner with GTM and Managed Growth leadership to define the Route-to-Market strategy and ensure alignment with company goals.

• Lead and operationalize cross-functional priorities across Sales, Marketing, Product, and Data, driving clarity, alignment, and accountability.

• Act as the operational nucleus for the Managed business, independently driving initiatives while scoping and partnering with Strategy and Operations team for support on key motions.

• Build and manage the operating cadence for the Managed business, including strategic planning cycles and cross-functional leadership forums.

• Serve as the bridge across Managed, Self-Serve, and…