Employee-Giving Program Manager

We are looking for a passionate, detail-oriented team member to serve as our Employee-Inspired Giving Program Manager. Reporting to the Senior Grants Administrator and supported by an Employee-Inspired Giving Program Associate, this person would provide day-to-day management of the Employee-Inspired Giving Program, including:

• Internal and External Customer Service: serve as primary point of contact for 16,000+ employees and thousands of nonprofit donation recipients via Chatter, email, and phone, demonstrating strong customer service and written and verbal communication skills.
• Grant Review and Administration: input and review grant requests for eligibility within our guidelines, and produce a monthly grant docket for approval, supporting related grants created by the Employee Engagement Team.
• System Administration: monitor the Employee-Inspired Giving functionality of Volunteerforce, liaise regularly with the Foundation Tech Team to make feature requests and fix bugs.
• Payment Processing: work closely with the Finance team to prepare monthly files of donations that need processing, domestically and internationally, handling domestic payments in-house and international payments via two third-party charitable organizations.
• Industry Best Practices: act as the face of the Employee-Inspired Giving Program, connect with peers in the corporate giving space, prepare a yearly benchmarking presentation, and recommend policy, system, and process improvements to align with industry best practices.

• 3-5 years of experience in corporate giving, high-volume nonprofit development, grants administration, or a similar customer service and administration-oriented position.
• Bachelor’s Degree in a relevant field preferred.
• Strong customer service experience, including exceptional written and verbal communication skills.
• Prior experience in the corporate sector and understanding of corporate culture and structure.
• Knowledge of Salesforce reporting and dashboarding.
• Highly skilled in Microsoft Office Suite, including Excel and PowerPoint.
• Interest and experience in the nonprofit and philanthropic sector and a commitment to volunteerism.

All your information will be kept confidential according to EEO guidelines.