Senior Onsite Programs Lead, Workplace Teams

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

The Senior Program Manager, Workplace Teams leads program management for a dedicated customer onsite program, driving cross-functional collaboration, stakeholder alignment, and progress against customer commitments. This role requires strong operational judgment, comfort with ambiguity, and the ability to create structure and momentum across multiple teams. This is a full-time, remote role reporting to the Senior Manager, Clinical Operations & Strategy. Travel is required and is expected to be up to 20-30%.

What You'll Do

• Lead program management for a dedicated onsite program, including planning, timelines, stakeholder alignment, and follow-through
• Serve as the primary operational lead, ensuring progress against commitments, milestones, and service expectations
• Drive clarity on priorities, owners, decision points, and next steps across work streams
• Maintain visibility into program progress, risks, and dependencies, and escalate issues as needed
• Collaborate across Customer Success, Clinical Operations, Analytics, Marketing, Product, and other partners to support strong program management
• Align stakeholders on timelines, dependencies, handoffs, and readiness needs
• Review and integrate cross-functional inputs to ensure plans and materials reflect customer context and priorities
• Serve as a trusted operational partner to customer contacts and support customer readiness, change management, and adoption
• Partner on customer-facing reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments
• Build and improve program management processes, tools, and operating rhythms to strengthen visibility, accountability, and execution

• Onsite program priorities are managed with clear plans, ownership, and follow-through
• Cross-functional partners are aligned on roles, timelines, dependencies, and next steps
• Risks and issues are surfaced early and addressed with clear mitigation plans
• Internal and customer stakeholders experience the onsite program as organized, responsive, and well managed
• Program management processes improve visibility, accountability, and consistency without creating unnecessary overhead

• 4+ years of experience in program management, operations, customer-facing delivery, or similar cross-functional roles
• Strong experience leading complex, multi-stakeholder work in ambiguous environments
• Proven ability to drive outcomes through influence rather than direct authority
• Strong operational judgment and ability to balance customer needs, internal constraints, and competing priorities
• Excellent communication, organization, and stakeholder management skills
• Ability to synthesize cross-functional inputs into clear plans, priorities, and next steps
• Track record of identifying risks early and driving practical solutions
• Experience improving processes or operating models to support stronger execution