Business Operations

Overview

At Alleviate Health we’re building AI Agents that drastically accelerate clinical trials by autonomously communicating with patients to recruit them into trials and support them over years, pruning billions in excess spend. We’re solving the problem that keeps execs at the largest $100B+ Pharma companies up  bootstrapped to winning some of the largest enterprise accounts in the market and are seeing massive market pull.

We’ve now raised a $4.3M seed round led by a16z and are hiring a world‑class team to solve the largest problem in drug development and win one of the largest opportunities in AI – while slashing the time it takes to bring life‑changing medicines to the patients who desperately need them.

Context:
Conducting a clinical trial is the most complex and broken, but also the most high‑stakes and capital intensive, problem of our era. To bring a life‑saving medicine from the lab bench to patients, pharma companies spend tens of billions a year for research sites to qualify & screen hundreds of thousands of patients and then to stay in contact with those patients over years.

Approximately 80% of clinical trials are delayed due to problems with recruitment and between $600,000 and $8 million is lost for each day a trial is delayed. This enormous, labor‑intensive struggle of screening, recruitment, and retention of patients across thousands of small research sites in every single trial is the foundational bottleneck in clinical trials.

At Alleviate we’ve built SOTA AI Agents that autonomously recruit & retain patients in trials. Currently, our AI agents conduct over 100,000 conversations every month by: intelligently screening & routing patients to the right trials; collecting necessary data for the trial from patients multiple times per week; answering patients’ questions perfectly and supporting them 24/7 throughout the trial – reducing costly drop‑offs;

continuously learning from each interaction to optimize performance. Our team worked at a small research site for months to understand the problem deeply – personally calling and speaking to patients – and then bootstrapped to working with some of the largest clinical research organization s in the world and conducting over a 100k conversations per month. Some vitals on Alleviate (Achieved without a single dollar raised):
Hypergrowth
. We’re growing rapidly MoM (both within existing & new accounts). We’ve landed (and realized) multiple 6‑figure deals. Our largest live contract has an annual value of >$350k. Our win rate on commercial deals is >92%. We’re the market‑leading solution – we’ve never lost a deal to competitors and have actively poached multiple customers from competitors. Our market is gigantic and immensely painful.

We can’t mention their names publicly but have landed pilots with top 20 pharma(s) that will grow to $XM+/yr. Our pipeline grows organically due to customer fear of falling behind after hearing from our existing customers.

We’re looking for a Business Operations generalist who will be a force‑multiplier for our founding team. You will own and solve mission‑critical problems across go‑to‑market, customer deployments, operations, and strategy.

• Owning and driving the success of strategic customer deployments, making decisions that directly impact product adoption, operational efficiency, and revenue.
• Designing the operating model and developing the ecosystem partnerships that will be the foundation of our growth engine.
• Synthesizing on‑the‑ground customer insights into product requirements that will advance how we leverage AI to accelerate clinical trials.
• Solving ambiguous, first‑of‑a‑kind company challenges, and then turning your solutions into clear,…