Lead Operations Specialist-; Operations Professional III, Range ; HDCS , Dining

Lead Housing Operations Specialist

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling  or emailing vpsaem. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department:
Housing, Dining & Conference Services

Appointment Type:
This is a one-year probationary appointment.

Time Base:
Full-Time (1.0 FTE)

Work Schedule:

Monday-Friday 8:00 AM-5:00 PM

Anticipated Hiring Range: $5,079.00-$6,315.00/monthly ($60,948.00–$75,780.00 annually)

Salary is commensurate with experience.

Position Summary

The Lead Housing Operations Specialist independently administers and coordinates complex housing operations and residential licensing programs for Employee & Family Housing. The position serves as the operational lead for the Employee & Family Housing licensing function, providing advanced program administration, operational leadership, strategic planning, and lead work direction to support housing operations, occupancy management, resident services, regulatory compliance, and continuous process improvement.

Working under the general supervision of the Associate Director for University Housing, the incumbent exercises advanced judgment in interpreting housing regulations, university policies, licensing agreements, and operational procedures to ensure effective, compliant, and customer-focused housing operations. The position develops and implements operational procedures, monitors quality assurance and performance metrics, analyzes occupancy and operational trends, and recommends innovative solutions that improve efficiency, service delivery, and resident satisfaction.

The Lead Housing Operations Specialist collaborates extensively with campus departments, residents, leadership, and external partners to ensure seamless housing operations, support strategic departmental initiatives, coordinate emergency response activities, and promote operational excellence. As the department's subject matter expert for housing operations and residential licensing, the position provides leadership in policy implementation, staff development, technology enhancements, and continuous improvement initiatives that advance the mission and strategic goals of HDCS.

Position Information

• Independently administer and coordinate complex housing operations for Employee & Family Housing.
• Lead daily housing operations and coordinate cross-functional workflows supporting resident services, resident account administration, and operational continuity.
• Develop, implement, and continuously improve housing operational procedures, workflows, and service standards.
• Analyze housing operations, occupancy trends, workflow efficiency, resident satisfaction, and service delivery to identify operational improvements.
• Develop recommendations supporting strategic occupancy planning, housing utilization, and operational effectiveness.
• Represent Employee & Family Housing on university committees, cross-functional work groups, and special projects.
• Coordinate operational responses during emergencies, housing crises, evacuations, and other critical incidents.
• Serve as the departmental subject matter expert regarding licensing operations, housing policies, and operational best practices.

• Provide lead work direction to administrative staff, and student employees.
• Assign work priorities, coordinate workflow, monitor work progress, quality, and completion, and ensure timely completion of operational responsibilities.
• Develop standardized operating procedures and quality assurance…