Customer Success Strategy & Operations Lead
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-09-05
Listing for:
UNAVAILABLE
Full Time
position Listed on 2026-09-05
Job specializations:
-
Business
AI Business & Operations, Business Analyst, Operations Management, Change Management
Job Description & How to Apply Below
Docu Sign is seeking a Sr Manager, Strategy & Operations for Success Plays to lead process design and standardization across Customer Success. You will partner with CS Experience, GTM, Apps Eng, and Enablement to operationalize playbooks in tools and dashboards, reducing friction and enabling consistent execution across the lifecycle.
You will help define role engagement models, own playbook strategy, and maintain SOP libraries while aligning with Salesforce, Gainsight, and Certinia to deliver
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