Community Program Manager

Community Program Manager (Contract)

Payrate range: $150-160 per hour depending on experience

Duration: 6-month contract (possibility of extension)

Extension/Conversion:
Potential to extend

Location:

Preferred SF; otherwise remote

Onsite

Schedule:

2–3 days/week, flexible on which days

Interview Rounds:
Hiring Manager screen, plus possibly 2 additional rounds

Russell Tobin is partnering with a leading, fast-growing technology company to hire a Community Program Manager. This role will support the day-to-day operations of community member programs, including onboarding, communications, engagement, member management, and the processes that help programs scale effectively. This is an excellent opportunity for a Community Program Manager who thrives in a fast-paced technology environment and brings strong experience in community program operations, member engagement, online community management, and building efficient processes and systems.

The ideal candidate will be highly organized, detail-oriented, comfortable working in ambiguity, and experienced in gathering and synthesizing community feedback to support product and cross-functional teams.

Responsibilities:

• Run the day-to-day operations of our community member programs, including applications, onboarding, member communications, recognition, and engagement in program spaces
• Build and maintain the processes, tooling, automation, and documentation that let programs scale, from intake and tracking systems to playbooks others can run
• Build direct relationships with program members, understand what they're working on and what they need, and act as their advocate internally
• Stand up and operate structured product feedback motions, from quick directional questions to broader feature testing and small, hand-recruited deep-dive groups
• Recruit and match community members to product feedback opportunities based on criteria product teams define
• Design and run feedback collection (forms, discussion threads, live sessions) and synthesize results into concise readouts for product teams
• Partner with product, research, and marketing teams to intake feedback requests, set expectations, and close the loop with members on what was actioned
• Track program health and feedback impact, reporting on participation, throughput, and outcomes
• Help manage our presence in online community spaces such as Discord and Reddit, including moderation, member engagement, and surfacing notable discussion and sentiment to internal teams.
• Moderate with good judgment, modeling the culture we want and handling sensitive situations thoughtfully
• Identify what's working and what isn't across programs and propose improvements

Requirements:

• Experience managing a developer community program or an enterprise/B2B customer community program (for example ambassador, advocate, champion, or MVP programs), including member operations and communications
• Experience building operational systems for a community or customer program, such as intake workflows, member tracking, and documentation that others can run
• Experience running structured feedback, beta, or user testing cycles with external participants
• Experience managing or moderating an online community on a platform like Discord, Reddit, Slack, or a forum
• Strong written communication skills, including the ability to synthesize qualitative input into clear, decision-ready summaries
• Hands-on experience with community and collaboration tooling (for example moderation and bot tools, survey or form tools, and spreadsheets or lightweight databases)
• Comfort operating in ambiguity and building processes where none exist

Preferred qualifications:

• Experience with both developer and enterprise community programs
• Experience working directly with product or research teams to route user feedback into roadmaps.
• Familiarity with confidentiality and early-access program management, including NDAs and trusted-tester cohorts
• Enough technical fluency to use Claude and similar tools in your own work, including to automate parts of your own operations
• Experience building community programs from early stages through meaningful growth

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