Business Process Improvement Lead
Listed on 2026-09-05
-
Business
Change Management, Business Analyst
Job Title
Primary
Skills:
Process Analysis (advanced), Lean Six Sigma (advanced), SQL (intermediate), Excel (intermediate), Data Analytics (intermediate) Contract Type: W2 Duration: 12 Months
Location:
San Francisco, CA - 94103 (Remote) Pay Range: $78.76/hr - $82.76/hr Travel:
Up to 20%
Job Summary:
This role will lead large-scale, cross-functional initiatives aimed at enhancing community support operations. You will be instrumental in analyzing, designing, and implementing process improvements to elevate the user experience. The position requires driving pilot programs and measuring their success to ensure sustained positive impact.
- Analyze and redesign key customer support processes.
- Lead and execute pilot projects for process improvements.
- Develop and implement measurement systems for process data.
- Collaborate with various teams on process impact assessments.
- Transition successful solutions to operations for ongoing effectiveness.
Skills:
- Proven experience in process improvement methodologies
- 5 years of post-graduate experience in operations (industrial engineering or similar preferred experience).
- Lean Six Sigma Green Belt or Black Belt Certified or equivalent experience
- Strong stakeholder management and cross-functional leadership.
- Ability to work effectively in ambiguous problem spaces.
Experience in operations, particularly within customer service or contact center environments, is essential for this role.
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