Enterprise Account Manager, Purchase Finance

Happen Bank (formerly Lending Club) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community.

Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

The Enterprise Account Manager is an individual contributor responsible for the retention, expansion, and long-term performance of Happen Bank's named national and enterprise Purchase Finance accounts. You will own the partner relationship from post-sale handoff and launch through adoption, optimization, renewal, and growth.

• Manage a portfolio of named national, multi-location, and strategic enterprise accounts
• Develop account plans that define stakeholder relationships, business objectives, growth opportunities, risks, and action plans
• Build trusted relationships with executive sponsors, operators, finance leaders, technology teams, and frontline users
• Lead executive business reviews and regular operating reviews using clear performance insights and agreed actions
• Identify and advance opportunities for location expansion, product adoption, increased utilization, new use cases, and deeper strategic alignment
• Protect retention by identifying account health risks early and leading coordinated recovery plans

• Partner with Business Development to ensure complete handoffs, documented commitments, and clear ownership at commercial close
• Coordinate onboarding, implementation, training, launch communications, and activation across partner locations and internal teams
• Monitor applications, approvals, conversion, funded volume, product mix, active locations, utilization, portfolio health, and service performance
• Use performance data and partner feedback to recommend targeted actions that improve adoption and business results
• Ensure contractual commitments, pricing arrangements, rebates, reporting, and partner deliverables are tracked and fulfilled
• Maintain disciplined pipeline management, forecasting, and performance reporting using CRM, analytics, and AI-enabled tools where appropriate

• Partner with Product, Credit, Risk, Legal, Compliance, Finance, Marketing, Revenue Support, Technology, and Operations to deliver strong partner outcomes
• Serve as the primary commercial escalation point for complex partner issues and drive timely resolution with accountable owners
• Communicate product, credit, policy, process, and operational changes clearly to partner stakeholders
• Translate customer insights into recommendations that improve products, service models, enablement, and internal workflows
• Maintain accurate CRM records, account plans, forecasts, meeting notes, risks, and next steps

• 4+ years of enterprise account management, strategic partnerships, customer success, or B2B sales experience with complex national or multi-location customers
• Bachelor's degree or higher, or equivalent combination of education and experience
• Demonstrated success retaining and expanding strategic accounts while delivering measurable revenue, adoption, or utilization growth
• Strong executive relationship management skills with the ability to build credibility across business, financial, technical, and operational stakeholders
• Analytical and financially minded, with the ability to interpret performance data, identify drivers, and translate insights into action
• Experience leading complex implementations, escalations, and cross-functional work without direct authority
• Strong commercial judgment with the ability to balance partner needs, contractual commitments, economics, risk, and customer experience
• Clear written and verbal communication, strong organization, and consistent follow-through
• Comfortable operating…