Senior Account Director

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Hybrid | San Francisco

Careers

We’re a small (but mighty) global creative agency with roots in Stockholm and a heart in San Francisco – think Scandinavian minimalism meets West Coast quirkiness. We help B2B and tech companies transform into brave brands through strategy, design, campaigns, events, and digital experiences.

We’re a tight-knit team that believes great work comes from collaboration, curiosity, and a healthy dose of “fika” (look it up). We value a strong culture, a well-stocked snack cabinet, creative thinking, and work-life balance. Pups are welcome in the office every day, and on Thursdays, we have team lunch and hold a weekly creative inspo session. Every year, we all get together for a global retreat – we are 2 offices but one company.

The Senior Account Director is a commercial and strategic senior-level role with full P&L responsibility for a client portfolio. You own the multi-year growth of our B2B tech clients, lead C-level relationships, and are responsible for a high-performing cross-functional team. You set strategy and roadmap, lead pitches and commercial negotiations, and carry ultimate responsibility for revenue growth, margin, and client satisfaction across multiple accounts.

• Define strategy, overall vision, and determine priorities for all programs/initiatives.
• Approve pricing, SOW structure, and commercial terms.
• Approve and own SOW, scope changes, and change orders.
• Own resource allocation: staffing, priorities, and choice of external partners/vendors.
• Responsible for quarterly client plan (Q ), including goals and KPIs.
• Serve as the highest escalation point for risk, quality, and client relationship; can halt or reprioritize work to protect margin and results.
• Approve creative direction before production.
• Set and track revenue, margin, and client satisfaction targets at portfolio level.
• Commercial Ownership
• Own revenue targets for a client portfolio and ensure gross margin.
• Drive expansion in existing accounts.
• Lead pitches/proposals with a high win rate.
• Set and track client satisfaction (NPS/relationship health) ≥ 70.

• Build and maintain long-term, trust-based client relationships and be their go-to advisor in marketing and communications.
• Understand each client’s business, brand, customers, competitors, and market—and act as a strategic partner and advisor.
• Identify and develop new needs, business opportunities, and growth potential, including upselling.
• Lead pitch meetings, proposals, and new business initiatives.
• Responsible for budget, profitability, and business goals for client accounts.
• Communicate effectively at all levels within the client organization, from marketing assistants to CEOs.

• Develop strategic recommendations aligned with client goals.
• Oversee and refine strategies so all deliverables are on-brand and in line with overarching brand guidelines.
• Ensure that all messaging and creative work align with the client’s vision and objectives.
• Translate complex client needs into clear, actionable briefs for creative and production teams.

• Ultimately responsible for outcomes in line with strategy, quality, margin, and client satisfaction across multiple initiatives simultaneously.
• Oversee multiple client projects at once, ensuring clear priorities, timelines, and leading day-to-day work for assigned accounts.
• Regularly communicate status, risks, and next steps to clients and internal teams.
• Maintain detailed documentation,…