Customer Success Manager - West Coast

Mission

Ensure customer success by co-managing with Sales the full customer lifecycle, from onboarding to renewal and expansion, while acting as a hands‑on, technically credible partner embedded within customer workflows. The Customer Success Manager drives adoption, expansion and retention. Measurable value is provided through benchmarking insights, competitive intelligence, and engineering-level analysis, enabling customers to make critical product and cost decisions. The role requires deep engagement with California OEMs, OESs, and technology‑driven teams, delivering both strategic guidance and day‑to‑day operational support.

• Act as a day‑to‑day interface with engineering, program, and procurement teams at key Clients
• Support ad‑hoc technical requests, benchmarking questions, and study needs in real‑time
• Deliver office hours, trainings, onsite workshops, and technical deep dives to drive adoption
• Maintain continuous visibility into customer roadmap, priorities, and program milestones
• Act as a bridge between customer teams and A2
  
  MAC1 global experts (Costing & Insights, Product, Engineering, Production)

• Drive growth by identifying expansion opportunities, supporting program decisions, and partnering with Sales on technical deals and pilots
• Monitor account health with data and analytics to proactively manage risks and opportunities
• Lead technical and business reviews to support renewals with targeted, lifecycle‑based deliverables
• Execute cross‑functional escalation and mitigation strategies to protect retention and ensure success

• Act as a technical advisor, translating customer needs into guidance while delivering training and driving tool adoption
• Deliver benchmarking insights and competitive trends to support engineering and leadership decisions
• Translate A2
  
  MAC1 data into actionable, program‑aligned recommendations
• Capture customer feedback and market insights to inform product strategy

• Monitor customer health, adoption trends, and engagement metrics
• Identify risks and execute mitigation strategies
• Develop account success plans aligned to customer objectives
• Lead renewal readiness reviews and retention initiatives
• Coordinate executive escalations and recovery plans where needed

• Maintain expertise in automotive systems, engineering principles, data analytics, and SaaS solution design.
• Stay current on emerging technologies, competitive intelligence, and industry trends
• Complete required certifications in product platforms, analytics tools, and customer success methodologies

• Required:
  
  Bachelor's degree or higher in Engineering (Automotive, Mechanical, Electrical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field
• Preferred:
  Master's degree in business administration, Master's in Engineering, Engineering Management, Data Analytics

• Experience working with or at: OEM engineering teams / tech-driven automotive companies
• 5+ years of experience in automotive engineering, program management, benchmarking, product planning, cost engineering, customer success, technical consulting, or related customer‑facing technical role
• Demonstrated ability to engage and influence stakeholders from engineering teams through executive leadership
• Hands on experience utilizing competitive benchmarking, teardown data, cost analysis, vehicle architecture studies, or market intelligence to support engineering or business decisions
• Demonstrated success influencing or directly driving customer retention, expansion, renewals, and long‑term account growth

• Ability to travel 30-50% to customer sites, industry events, and internal meetings
• Strong understanding of automotive engineering concepts, vehicle systems, and OEM/supplier processes, with the ability to engage deep technical stakeholders across engineering, sourcing, and program teams
• Proficiency with CRM platforms, analytics tools, and benchmarking methodologies; able to translate complex technical data into clear business insights and compelling narratives
• Excellent communication, stakeholder management, and problem‑solving skills, with a proactive, insight‑driven, and customer‑embedded consulting mindset
• Adaptability to operate effectively in fast‑moving, ambiguous, and innovation‑driven environments (including startup / EV OEM culture), with a commitment to continuous technical and professional development

• PTO
• PAID COMPANY HOLIDAYS
• 401(K) + EMPLOYER MATCH
• MEDICAL, DENTAL, VISION INSURANCE
• LIFE INSURANCE
• DISABILITY INSURANCE
• TUITION REIMBURSEMENT
• FSA