Sr Director, Events Strategy and Business Operations

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

The Senior Director, Events Strategy & Business Operations will serve as Chief of Staff to the Head of North America Events and lead the operating infrastructure for a complex portfolio of client, executive, sponsorship, employee, and industry programs. With visibility across the portfolio and executive priorities, this role will surface risks, align resources, and enable timely, effective decisions.

This is a hands‑on leadership role responsible for building and running the portfolio, financial, governance, reporting, invitation, and technology capabilities that strengthen consistency, efficiency, and business rigor. The Senior Director will manage and develop a team of two while working directly with Event Leads and cross‑functional partners to advance delivery.

• Support the Head of North America Events across portfolio planning, prioritization, executive reporting, strategic communications, operating reviews, and leadership requests.

• Design and continuously improve the operating models, governance frameworks, tools, and ways of working that support delivery across the portfolio.

• Establish event tiering standards and corresponding planning, budget, governance, and reporting requirements.

• Partner with Event Leads to resolve complex operational challenges, remove barriers, and accelerate delivery.

• Identify operational friction and implement practical solutions that improve efficiency, consistency, and team effectiveness.

• Prepare materials and manage the cadence of executive and team operating meetings.

• Directly manage portfolio budgeting, forecasting, financial planning, and reporting across North America Events.

• Build financial tracking, governance, and executive reporting that provide clear visibility into investments, forecasts, and outcomes.

• Partner with Finance and Event Leads on annual planning, accruals, budget optimization, and executive reporting.

• Translate financial and operational data into concise insights and recommendations for Events leadership.

• Lead post-event reviews and scale lessons learned across the portfolio.

• Own the event technology ecosystem, including platform strategy, implementation, optimization, adoption, and enhancement.

• Identify and scale technology, automation, and AI solutions that improve planning, delivery, reporting, and attendee experience.

• Establish practical processes and resources that strengthen consistent technology adoption.

• Build scorecards, dashboards, and measurement frameworks that connect operational performance and investment to business objectives.

• Use data to inform decisions, resource allocation, and continuous improvement.

• Own invitation‑management governance, including attendee selection, tracking, compliance, historical data, and executive reporting.

• Establish a centralized view of attendee history and invitation patterns to support proactive, data‑informed decisions.

• Govern sponsorship ticket and asset allocation, connecting inventory, usage, compliance, and reporting to maximize client…