Client Success Manager
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-09-14
Listing for:
Jobtailor
Full Time, Part Time
position Listed on 2026-09-14
Job specializations:
-
Business
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
- Own day-to-day relationships with employer clients
- Ensure clients maximize benefits from Hinge Health programs
- Train, coach, and develop CS Associates and Managers
- Serve as trusted adviser, project manager, product expert, and coach
- Drive client adoption
- Report on program value
- Manage escalations
- Expand product offerings
- Secure renewals
- Partner cross-functionally with Growth, Sales, Data, Marketing, Operations, Product, and Clinical
- Contribute to best practices and evolving team responsibilities
- Drive enrollment communications campaigns to achieve annual enrollment goals
- Ensure 100% client retention and high client satisfaction, targeting 9/10+ NPS scores
- Turn clients into advocates for sales references and Marketing/PR requests
- Ensure clients offer Hinge Health's full suite of products to maximize member impact
- At least 2 years of experience as a Client Success Manager within digital health
- Experience building relationships and managing a full book of business comprised of employers and/or health plans
- Ability to communicate effectively with clients, consultants, health plans, and cross-functional partners
- Ability to build relationships at all levels as a trusted and respected thought-partner
- Ability to craft compelling stories using data-driven insights
- Subject matter expertise in product specifics, functionalities, use cases, and best practices
- Ability to navigate complex books of business and client life cycles
- Ability to analyze complex, high-quantity, and contradictory information to solve problems
- Clear, concise, and rigorous communication skills using prose or visual aids
- Bachelor's Degree strongly preferred
- Experience at a high-growth company
- Understanding of employee benefits, digital health, and startup work environments
- Data integration proficiency
- Advanced Excel knowledge and skills
- Willingness to work from the San Francisco office 3 days a week for a full typical business day
- Located in or willing to relocate to the San Francisco Bay Area
- Legally authorized to work in the United States
Demonstrates expertise in client success management within digital health, focusing on relationship building, data-driven insights, and effective communication. Proven ability to drive client adoption, retention, and satisfaction while managing complex client life cycles and cross-functional partnerships.
Highest-signal resume keywords- Client Success Management
- Digital Health Expertise
- Data Integration Proficiency
- Advanced Excel Skills
- Relationship Building
- Client Relationship Management
- Data Analysis
- Project Management
- Program Reporting
- Enrollment Campaigns
- Effective Communication
- Coaching and Training
- Problem Solving
- Storytelling with Data
- Cross-Functional Collaboration
- Employee Benefits
- Health Plans
- Startup Environment
- High-Growth Company
- Client Retention
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