Chief of Staff, Head of Marketing Strategy & Operations

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Marketing at Service Now is evolving — from a function run purely on campaigns and creative to one run like a business, with the discipline, systems, and strategic partnership of a true Chief of Staff function. The Chief of Staff, Head of Marketing Strategy & Operations leads that evolution.

This role sits at the intersection of two disciplines: the classic Chief of Staff mandate — extending the CMO's reach, running the Office of the CMO, and ensuring the leadership team operates in lockstep — and the operational rigor of a Marketing Strategy & Operations leader who owns the planning rhythm, performance systems, and business infrastructure that connect strategy to execution.

You’ll lead the business of marketing: bringing structure where there's complexity, focus where there's noise, and follow-through where it matters most. You’ll partner with the CMO and the leadership team to connect strategy to execution, run the operating model, and deliver results that move the business forward. This is a senior leadership role reporting to the CMO, built for someone who thrives on clarity, scale, and performance — and who can operate equally as a trusted strategic advisor and a hands‑on operator.

• Run the business of marketing. Own the operating model, planning rhythm, and performance systems that connect strategy to execution — and execution to results.
• Lead the Office of the CMO. Build and run the strategic hub that keeps the marketing leadership team aligned, focused, and moving in sync with the business.
• Drive focus and accountability. Turn company goals into clear marketing priorities, budgets, and metrics tied directly to pipeline and revenue. Simplify operations, so the organization moves faster and delivers more.
• Accelerate transformation. Build the frameworks, processes, and governance that make marketing sharper, more agile, and more accountable. Lead change management and skill‑building across the function.
• Oversea the Marketing AI Center of Excellence. Drive AI adoption, governance, and innovation across strategy, content, and execution — at scale.
• Partner across Sales, Finance, and IT to define how Service Now engages and measures enterprise buying groups — and operationalize it.
• Oversee major initiatives end to end. Lead program management for key priorities — setting ownership, maintaining momentum, and ensuring measurable outcomes.
• Lead M&A integration for Marketing. Prepare and execute seamless integrations across teams and customer touchpoints.
• Connect the functions. Align brand, product, growth, and field teams so effort and investment match impact. Work across Finance, Sales, Product, and HR to simplify collaboration and keep operations clean.
• Represent Marketing across the enterprise. Be the voice of marketing in company forums — from Workforce Planning to AI Value Steering — ensuring alignment on priorities, resources, and business impact.
• Lead ld, develop, and inspire a high‑performing organization that runs marketing like a world‑class business.

What You Bring:

• 15+ years leading…