Sr. Manager – IT Operations
Listed on 2026-09-15
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Business
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IT/Tech
POSITION
DESCRIPTION:
The Sr. Manager of IT Operation is accountable for ensuring that platforms and products are operationally viable, financially sound, and scalable, bridging the gap between delivery and real business impact.
Description
POSITION
DESCRIPTION:
The Sr. Manager of IT Operation is accountable for ensuring that platforms and products are operationally viable, financially sound, and scalable, bridging the gap between delivery and real business impact.
The role owns vendor management, financial operations, and plan-to-operate handoff, ensuring that investments approved through Demand Control are executed with discipline, transparency, and long-term sustainability.
This position reports to the Head of Portfolio Management Team and or other senior management personnel that the President of the Company may designate.
This position will be based out of San Francisco or Santa Clara office, with 10% of travel as needed.
Responsibilities
IT Financial Operations Ownership
- Own end-to-end financial operations for platforms and products &IT solutions, including:
- Annual budget planning and monthly SG&A reporting
- Cap Ex / OpEx / SG&A visibility and tracking for business stakeholders
- Ensure business plans are aligned with actual operational execution and cost structure
- Provide valuation and ROI support for new projects/programs in collaboration with the Demand Control Unit
- Support shared and investment decision-making with clear financial insights and risk assessment
- Act as the single accountable lead for vendor, OEM, and solution partner management
- Own and govern
- Vendor selection, partnership strategy, and negotiation
- Technical and commercial contract structures (MSA, SoW, pricing models)
- IP, licensing, and usage terms in collaboration with Legal and Product
- Establish and operate usage tracking and invoice validation processes
- Weekly tracking of IT service and outsourcing usage
- Cost validation against contract terms and delivery scope
- Drive vendor performance management, including consolidation, renegotiation, and risk mitigation
- Ensure alignment across technical, commercial, and legal dimensions of all vendor relationships
- Lead the handoff process from Demand Control to Operations
- Define and enforce readiness criteria for operational transition, including:
- Financial model validation
- Vendor and contract readiness
- Support and ownership model definition
- Ensure smooth transition from delivery to steady-state operations with minimal business risk by ensuring business, financial, vendor, and support models are in place.
- Coordinate cross-functional stakeholders (Engineering, Product,Finance, Legal, Procurement) to resolve operational risks and readiness gaps
- Optimize operational performance from both cost and spending perspectives
- Identify risks during transition and ongoing operations, and proactively drive mitigation plans
- Continuously improving operational efficiency through standardization, consolidation, and process improvement
Required Qualifications
- Bachelor’s or Master’s degree in Economics, Business, Accounting, Finance, Information Systems, Engineering or related fields.
- Over 10 years of work experience (or equivalent combination of education) with the proven track record in IT operations, platform operations, enterprise systems, or technology-driven business operations
- Proven experience leading vendor and outsourcing management, including:
- Contract negotiation (MSA, SoW)
- Usage tracking and invoice validation
- Managing OEMs, system integrators, and solution partners
- Strong understanding of financial operations in a technology environment:
- Budget planning (Cap Ex /…
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