Business Operations Lead, Docs

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

Superhuman team members in this role must be based in the San Francisco Bay Area, and they must be able to collaborate in person 2 days a week.

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative work spaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically.

Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at  and about our values here.

We are looking for a Business Operations Lead to partner with the leadership team of one of Superhuman’s Business Units (BUs) to drive strategic clarity, operational alignment, and execution across the BU’s most important initiatives. Our BUs are led by an Engineering, Product, Design, and Marketing (EPDM) leadership team — with the Product leader as the point of the spear — and this role exists to make that BU and its leadership team successful as we expand our product portfolio in a compound-startup model.

This role sits at the intersection of strategy, operations, and cross-functional execution. You will solid-line into the Strategy & Operations organization and dotted-line into your Business Unit, giving you both a durable operating craft and deep proximity to the leaders you serve. You’ll turn strategy into clear priorities, decisions, and execution plans as a long-term operational partner to the BU rather than a project-based resource.

Your partners will span the company, from other BUs to our Route-to-Market (RTM) teams and functional experts. It is truly an opportunity to have an outsized impact!

• Partner with your BU’s EPDM leadership team — anchored by the Product leader as the point of the spear — to turn strategy into clear priorities, decisions, and execution plans.
• Planning & Performance: run team-level planning, goal-setting, business reviews, and performance tracking connected to company-wide planning cycles, so leaders can focus on decision-making.
• Special Projects: take dedicated ownership of the BU’s most complex, cross‑functional initiatives so key efforts have a clear owner and don’t stall.
• Ways of Working: build the rhythms, cadences, documentation, and tooling so the team isn’t rebuilding its operating infrastructure from scratch each quarter or with each reorg.
• Leadership Extension: represent your leaders in forums, cross-company meetings, and escalation paths as a trusted delegate — not just a coordinator — so key decisions don’t wait on calendar openings.
• Partners across the company with other BUs, Route-to-Market (RTM) teams and functional experts to have an outsized impact on the trajectory of our organization.
• Facilitate strong information flow up, across, and down the organization to enable fast, informed decision‑making in a matrixed, multi‑product environment.
• Drive operational readiness for new products, integrations, and cross‑functional launches by coordinating planning and enablement across the BU and its RTM partners.
• Independently drive initiatives day to day while scoping and partnering with the broader Strategy & Operations team…