Senior Director,Commercial Distribution Job San Francisco area,California USA,Business

Establish and lead the commercial distribution capability from pre-launch planning through ongoing commercialization
Own the U.S. commercial distribution strategy, including channel design, product flow, service model, and scalability
Lead distribution launch readiness, including critical-path activities, dependencies, risks, mitigation, and executive status reporting
Design and implement the distribution network across manufacturers, packagers, 3PLs, wholesalers, distributors, pharmacies, and dispensing pathways
Coordinate trading-partner onboarding, master-data readiness, testing, launch inventory positioning, Day-1 execution, and post-launch stabilization
Establish distribution governance, SOPs, service expectations, escalation pathways, and business continuity plans
Lead the 3PL lifecycle from RFP and selection through contracting, implementation, qualification, launch, and ongoing management
Manage wholesalers, distributors, pharmacies, transportation providers, data vendors, and other trade partners
Oversee order fulfillment, inventory visibility, shipment status, returns, replacements, recalls, exceptions, and service escalations
Define partner KPIs, service-level expectations, scorecards, business reviews, issue management, and corrective actions
Own order-to-cash execution across onboarding, ordering, allocation, fulfillment, invoicing interfaces, credit and collections, deductions, returns, and reconciliation
Coordinate IBP/S&OP, demand forecasting, order activity, channel inventory analytics, financial close, gross-to-net estimates, reserves, chargebacks, rebates, distributor fees, returns, and deductions
Oversee customer service for availability inquiries, order management, issue resolution, returns, replacements, and escalations
Develop and maintain trade policies for ordering, allocation, returns, recalls, replacements, onboarding, and channel inventory
Own channel-data aggregation, validation, governance, and interpretation for forecasting, inventory, financial planning, and decision-making
Implement and support EDI connectivity and trading-partner integrations
Define business requirements, master-data needs, controls, exception management, testing, reporting, and operational support
Establish dashboards for fulfillment, channel inventory, customer service, partner performance, returns, chargebacks, exceptions, and launch readiness
Analyze trends and exceptions, identify root causes, and lead corrective actions and continuous improvement
Lead readiness for manufacturer and CMO state licensing and maintain licenses, registrations, renewals, and records
Ensure compliance with GDP, DSCSA, serialization, traceability, state licensing, and pharmaceutical distribution requirements
Partner with Quality on agreements, qualification, audits, inspections, deviations, CAPAs, complaints, recalls, returns, investigations, recovery, and serialization exceptions
Maintain audit-ready documentation and support inspections or submissions
Advise executive leadership on network design, partner strategy, operating risks, investments, and organizational needs
Align manufacturing and packaging supply, release timing, launch inventory, replenishment, and channel execution with Technical Operations/Supply Chain
Partner with Patient Services on free goods, samples, replacements, and patient-support distribution pathways
Build and mentor a commercial distribution team and provide decision-oriented updates to launch governance and executive leadership

Requirements

Bachelor’s degree in Supply Chain Management, Operations, Business, Engineering, or a related field; advanced degree preferred
Minimum 12 years of progressive pharmaceutical or biotechnology experience, including substantial commercial distribution, trade operations, or launch-readiness responsibility
Experience supporting at least one successful U.S. pharmaceutical product launch with direct accountability for commercial distribution readiness
Experience selecting, contracting, implementing, and managing 3PL providers and working with wholesalers, distributors, pharmacies, and data vendors
Experience with order-to-cash processes, customer service oversight, returns, chargebacks, gross-to-net inputs, channel inventory, and financial close coordination
Experience establishing and using channel-data feeds to inform demand forecasts, inventory decisions, IBP/S&OP, and financial planning
Working knowledge of state licensing, DSCSA, GDP, serialization, traceability, and pharmaceutical distribution…

Senior Director, Commercial Distribution