Operations Associate

SF New Deal (SFND) is a 501(c)3 nonprofit that provides supportive services and financial opportunities for small businesses in San Francisco. Our mission is to strengthen neighborhoods by making it easier for under-resourced small business owners to succeed. We envision and are building towards a vibrant San Francisco with diverse and thriving small businesses.

Our team is growing rapidly to build and deliver innovative and responsive community-centered solutions to some of San Francisco’s most persistent challenges. Since our launch in March 2020, we’ve had significant impact and disbursed over $60 million dollars to over 2000 small businesses citywide through a host of diverse programs. Our work is funded through private donations and government contracts.

We’re a team of collaborative optimists and would love to have you join and build with us.

About the role:

Our organization supports the growth and stabilization of small businesses by administering grants and providing technical assistance for several programs in partnership with The City of San Francisco’s Office of Economic and Workforce Development (OEWD). The Operations Associate will support two important branches of this programmatic work: the broad Grantmaking domain comprising multiple city-funded grant programs and the Scale Up program, a new hub-and-spoke service ecosystem that delivers targeted technical assistance to underserved small business owners.

As part of the Grantmaking team, the Operations Associate will support grant programs that focus on accessibility compliance, interior & exterior facade improvements, neighborhood specific relief & investments, equipment purchases, disaster relief, and start-up costs. Certain aspects of grant administration span SF New Deal’s portfolio, and the OA will be expected to drive our grantmaking and e-payment requirements across a variety of programs that SF New Deal manages.

As a member of the newly formed Scale Up team, the OA will coordinate participant intake, assessment and internal referrals, and support ongoing case management as businesses move through the ecosystem of peer providers. They will play a critical role in quality assurance and impact measurement efforts as the program is designed and launched.

Across both teams, the OA must maintain accurate data, prepare and secure compliance documentation, support technical assistance sessions, and capture partner feedback to inform process improvements. They will play a key role in the success of both programs, ensuring operations remain consistent, efficient and high impact.

KEY RESPONSIBILITIES:

• Lend critical day-to-day operational and administrative support for the Grantmaking and Scale Up programs, as defined by Program Manager direction, funder requirements and internal programs objectives
• Serve as the process driver for grantmaking across SF New Deal’s programs portfolio, collaborating closely with the Systems Lead to address and resolve urgent operational challenges
• Act as primary driver and collaborator with Systems Lead for grantmaking processes, automations and systems maintenance
• Deliver updated and verified entries for all assigned grantees and partners in Airtable and Salesforce
• Serve as the primary point of contact for small business participants cycling through the Grantmaking program - from award to grant disbursement
• Collaborate regularly with relevant team members to proactively flag small business technical support needs and service gaps
• Prepare and deliver required materials, including grantee compliance documentation and process documentation
• Support collection of impact data, including surveys and interviews with awarded small business owners, as needed
• Provide technical assistance to the businesses inducted…