Program Manager Profitability

• Zipline has spent the last decade proving autonomous delivery can be safe, reliable, and life-changing at global scale. We are now focused on scaling that network into the world’s first high growth, profitable autonomous delivery business
• The number of partners offering delivery through Zipline grew 13x in the first half of 2026. The next challenge is to make that growth compound: increasing customer demand and love, helping partners succeed, and demonstrating economics that improve with scale. That is the charter of Zipline’s Growth & Profitability program
• This program brings together marketplace strategy, network optimization, product, sales, and marketing to ensure that everything connects with hardware engineering, flight software, and operations. We need a deeply experienced program leader to integrate the seams so it all adds up to efficient business results
• In this role you will partner directly with the executive accountable for commercial cross-organizational program decisions, the Directly Responsible Individual (DRI)
• Set the program outcomes and tradeoffs. With the DRI, define a small set of measures linking growth, customer and partner adoption, capacity, service quality, utilization, unit economics, and margin
• Own cross-program integration. Translate priorities in both directions; and expose dependencies, resource conflicts, ownership gaps, and organizational barriers
• Serve as the DRI’s field deputy. Make day-to-day cross-functional calls within the delegated mandate, drive decisions to closure, and bring the DRI well-framed choices when their judgment or authority is required
• Lead at the seams. Drive outcomes no function can deliver alone and help define steady-state ownership and handoff timeliness
• Create the program’s source of truth and communication system. Keep metrics, milestones, decisions, risks, and cross-team asks current; use concise updates and operating reviews to surface issues while the company still has good choices
• Stay close to operating reality. Spend time with metro teams, operators, partners, and customers; test headquarters assumptions against field evidence and adapt the plan quickly
• Customer experience, community love, customer growth, repeat usage, partner outcomes, capacity utilization, and unit economics improve together
• Metro launches, partner activations, and operational changes move faster and shift from one-off heroics to a repeatable operating model
• You ensure decisions close faster because leaders share a current view of priorities, ownership, tradeoffs, dependencies, and risk; avoidable surprises are rare
• The DRI focuses on decisions that need their authority, while functional leaders feel accelerated by you—not displaced or burdened by process

Credibility with executives and functional leaders: you can influence difficult decisions without reporting-line authority and handle sensitive business and organizational context with judgment

Experience building lightweight operating mechanisms that create ownership, speed, and follow-through without bureaucracy

High agency and low ego: you have sufficient fluency across various domains, will challenge assumptions with first-principles reasoning, change your mind when the evidence is better, and stay accountable through the outcome

Strong P&L judgment across growth, customer behavior, partner economics, pricing, capacity, utilization, and unit economics

The range to move from long-term strategy to quantitative detail and frontline execution, and the communication skill to turn fragmented context into crisp decisions, plans, and updates
12+ years in progressively senior operating, program, GM, product, strategy-and-operations, transformation, or executive-office roles, with a record of personally leading consequential cross-company work to measurable commercial or operating results

Experience in one of multi-sided marketplaces, logistics, delivery, mobility, aviation, infrastructure, or other hardware-enabled, regulated, or operations-intensive networks