Senior Sales Director - CMT BPO & Digital Operations

We are seeking a Senior Sales Director - CMT BPO & Digi Ops to join our Intelligent Operations and Automation (IOA) business within the Communications, Media, and Technology (CMT) practice.

This is a S
enior hunting-focused role and responsible for accelerating existing business growth across our Digital Operations business unit. While ownership of existing strategic accounts is expected,
50–70% of the role is focused on new logo acquisition
, expanding Cognizant’s footprint and shaping high-value Digital Operations led opportunities across the CMT segment.

This role is designed for a proven sales leader with deep experience in consultative, empathetic selling within the following industries:
High-tech, Telecom, Media,
digital-native, SaaS, platform, and online ecosystem companies
. The ideal candidate is highly networked across the target industries landscape, understands the culture and pace of digital-native organizations, and can navigate complex stakeholder environments to close large, multi‑million‑dollar transformation deals
.

• Drive portfolio growth strategy and execution, delivering against defined revenue, margin, and pipeline performance metrics.
• Lead new logo acquisition efforts, identifying, shaping, and closing large, complex BPO/ Digital Operations deals.
• Establish and sustain executive-level relationships with senior client stakeholders, acting as a trusted advisor.
• Provide thought leadership
  , influencing client mindshare and internal senior leadership on industry trends, operating models, and Operations-led transformation.
• Partner with Solutions, Delivery, Process Excellence, and Automation teams to craft differentiated, outcome-driven client propositions.
• Lead end-to-end account ownership including deal shaping, forecasting, budgeting, and P&L accountability
  .
• Drive measurable revenue and profit growth within defined timelines and governance structures.
• Engage with industry bodies, analysts, and advisors to align Cognizant’s IOA and CMT offerings with market needs and strategic priorities.
• Navigate complex global, matrixed organizations
  , aligning internal stakeholders to deliver client and business outcomes.

• 10 to 25 years of overall industry experience, with 10+ years in digital-native or technology-driven environments
  .
• Deep understanding and relationships of AI Ops and Business services relevant to Digital natives, e-commerce, Hi-Tech and SaaS industries will be high valued.
• Strong background in BPO, Digital Operations, or Scale Operations
  , preferably within CMT or adjacent technology segments.
• Proven experience leading $10M+ annual revenue portfolios with deal sizes and TCV in the $10M–$30M range
  .
• Demonstrated success in consultative, solution-led selling
  , including large, complex, multi-stakeholder deals.
• Deep understanding of technology platform companies and digital operating models with a strong pint of view on Agentic AI and how it is transforming business operations
• Experience advising clients on:
  • Location and operating model strategy
  • Engagement model transformation
  • Business value articulation and ROI-led solutioning
• Strong analytical mindset with the ability to translate client challenges into scalable IOA solutions.
• Proven ability to operate effectively within global, matrixed organizational structures
  .

• Established senior-level relationships within CMT organizations
• Exposure in originating and wining Agentic AI led operations deals
• Exposure across multiple operations service domains including:
  Enterprise Operations, Digital Customer Experience, ML / AI Operations Content and Trust & Safety Services
• Experience partnering with analysts, advisors, and industry forums to shape market positioning.
• Strong executive presence…