Global Account Specialist

We are seeking a talented individual to join our Global Benefits Management team at Mercer, a Marsh business
. This role will be based in San Francisco and offers a hybrid work arrangement, requiring a minimum of three days per week in the office.

As a Global Benefits Account Specialist, you will partner with Global Benefits Senior Associates and Directors to manage client meetings and serve as a liaison between global client & local brokerage teams. You will assist global clients with monitoring their insured employee benefit programs around the world by managing and summarizing renewal progress and terms with a view to ensuring a level of governance and consistency with their objectives.

You will develop a strong understanding of global health and welfare benefit products, services, technical tools, and vendor/carrier markets, providing renewal directions to local brokerage teams and managing project timelines, as well as outlining data and reporting expectations within our proprietary Global Benefits Management tools & platforms, developing, peer reviewing, and transmitting client deliverables.

• Manage and execute project deliverables for client implementations, ongoing management, and renewals
• Track and report project status to brokers, clients, and internal management, including local discussions impacting insurance placement or plan design strategy
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools
• Serve as a liaison between local brokerage offices and global clients to ensure seamless communication and coordination
• Coordinate and manage activities of consultants worldwide, providing client-ready results and communications for senior consultant review
• Develop global insured benefits inventories for multinational clients, benchmark comparisons, and provide initial recommendations for senior consultant review
• Support senior consultants on global benefits design, funding, competitive benefit analysis, and benefits for start-up operations
• Contribute to overall client strategy development, interpret and present benchmark data, and ensure proper implementation of plan and program changes
• Manage internal specialty resources to meet client goals and deadlines, delegate and review project work of junior colleagues
• Assist with peer review processes and deliver clear, concise, client-friendly communications
• Ensure compliance with professional standards, including use of templates, client calendars, peer reviews, and transparency
• Liaise with global consultants to draft responses to client questions on benefit issues, delivering client-ready communications after senior consultant review

• Experience with project management and ability to manage multiple deliverables and timelines
• Excellent client communication and liaison skills, with the ability to coordinate across global teams
• Ability to analyze and interpret complex data and benchmark information
• Strong teamwork and leadership skills
• Detail-oriented with a commitment to compliance and professional standards
• Proficiency with technical tools and platforms related to global benefits management
• Proficient in MS Excel and PowerPoint, and working knowledge of the MS Office suite

• Experience managing global benefits and working with global benefits inventories
• Strong understanding of global health and welfare benefit products and services
• Experience or exposure with multinational pooling, captives, or global underwriting
• Experience working with multinational clients or global HR/Total Rewards teams
• Fluent in other languages and international experience highly desired

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.