VP of Business Operations

Join Leap Xpert:
Innovating the Future of Business Communication

At Leap Xpert, we've built the infrastructure that turns enterprise communication into intelligence enterprises can act on. As the leader in Governed Communication Intelligence, our platform enables employees to connect with clients on the consumer messaging channels they actually use, governs and captures every conversation as enterprise data, and converts that data into deployable intelligence for teams, AI agents, and the business decisions that matter.

Governance is the foundation. Intelligence is the value.

Our mission: enable enterprises to build a governed communication infrastructure that makes trust structural, intelligence compound, and every client relationship more productive.

We recently announced a $180M growth investment and are recognized as a Visionary in the Gartner Magic Quadrant for Digital Communications Governance and Archiving for the second consecutive year. Hundreds of the world's most demanding enterprises trust Leap Xpert to power their most important client conversations every day.

This is just the beginning. We're growing fast and looking for sharp, driven people to help us define and build the Governed Communication Intelligence category. At Leap Xpert, you'll work on high-impact projects, collaborate with ambitious teams across the globe, and help shape a platform that is rewriting how enterprises communicate, govern, and compete.

Title:

VP of Business Operations

Function:
Operations

Reporting: CEO

This is a step-up role for a high-slope operator ready to work at VP altitude, directly alongside the Founder & CEO. You will be the CEO's operational force multiplier: in the room for the meetings that matter, converting decisions into action items, and driving follow-through across executives, functions, and geographies until things are actually done.

Equally, you will own the company's data enablement agenda — building the instrumentation, metrics, and operating cadence that make Leap Xpert a genuinely data-driven company. This is not a reporting job or an analyst job. You will get your hands dirty designing dashboards, defining metrics, wiring up data pipelines with modern AI tooling, and then using that data to unify processes and hold stakeholders accountable, with the CEO's explicit backing.

The right person sees this as a career-defining accelerant: unusual access, unusual scope, and direct exposure to how a PE-backed, category-leading company is run.

• Direct, daily partnership with a founder CEO scaling a category leader post-growth-round
• A genuine step-up: VP scope and visibility for someone ready to grow into it fast
• License to build — the data and process foundation you create becomes how the company runs
• Front-row seat to strategy, M&A, board dynamics, and AI-native company building

• Extend the CEO's reach
  • Join CEO meetings across leadership, product, GTM, and board-adjacent work streams; capture decisions and action items; own follow-up to completion across all roles and time zones
  • Run the operating cadence: weekly leadership rhythms, cross-functional syncs, offsite follow-through, and escalation when commitments slip
  • Prepare briefs, pre-reads, and decision documents so the CEO's time is spent deciding, not chasing
• Build the data-driven operating system
  • Design and drive company-wide data instrumentation: a CEO dashboard, company velocity metrics, and function-level KPIs that leaders actually use
  • Partner with R&D, GTM, Finance, and People to define metrics, establish data hygiene, and close instrumentation gaps
  • Personally prototype and ship internal tooling using AI-native workflows (Claude, agents, automation) — you build first, delegate second
• Unify process and…