AI GTM Strategy Manager

GTM Engineer

San Francisco

Sales

Hybrid

Full-time

Supply chain operations are some of the most complex, high-stakes workflows in any business, and for too long, the teams running them have had to hold it together manually. Missed shipments, cascading exceptions, hours of coordination that pulls people away from the work that actually moves the business forward. The infrastructure hasn't kept up with the complexity.

Back Ops is changing that. We build agentic AI that automates the operational work supply chain teams have always had to do by hand: investigating exceptions, coordinating across systems and stakeholders, and driving work through resolution, not by wrapping AI around legacy tools, but by rethinking the infrastructure from the ground up.

We're ~50 people, headquartered in San Francisco, and backed by investors who support category-defining companies early and with conviction: our Series A was led by Theory Ventures, with participation from Gradient, Construct Capital, and 10VC. The problem is real, the timing is right, and we're building the team that will define how this space evolves.

If you want to do work that matters, with people who take ownership seriously, at a company where what you build becomes the foundation, keep reading.

We're hiring our first GTM Engineer to build the systems, automation, and data foundation that make our go-to-market organization more effective as we scale.

You’ll sit at the intersection of Sales, Customer Success, and our product and data systems, turning complex GTM workflows into tools that help the team understand accounts faster, identify the right customer problems to solve, move opportunities forward, and clearly demonstrate the value Back Ops delivers.

That challenge is particularly interesting  sell into large enterprises with multiple sites, stakeholders, systems, and workflows, where traditional CRM structures and off-the-shelf Rev Ops playbooks break down quickly. You'll help us design the infrastructure behind that motion while also building practical, field-facing tools that make the team better today.

One of your first priorities will be building what we call the value ledger: a reliable, continuously updated view of the value Back Ops creates for each customer and workflow: from hours saved to claims filed, exceptions resolved, and response times improved. Done well, it becomes a shared source of truth for customer outcomes, renewals, expansion, and storytelling.

This is a hands-on builder role. You'll work directly with GTM leaders and the field to identify bottlenecks, structure ambiguous problems, prototype solutions, ship quickly, measure adoption and impact, and evolve what works into durable systems.

• Build tools that give AEs, Solutions Engineers, and CSMs the context they need to act quickly, including account structure, locations, systems, stakeholders, workflows, pilots, and recommended next actions.
• Create a workflow discovery system that can turn discovery calls, customer SOPs, ticket exports, and other inputs into a structured, ROI-ranked view of automation opportunities.
• Instrument pilots and POVs so the team can quickly understand progress, adoption, conversion risk, customer value, and what needs attention.
• Build AI-enabled workflows that reduce administrative work after customer interactions: drafting follow-ups, extracting next steps and product feedback, and proposing CRM updates for review.
• Surface expansion opportunities by connecting product usage, customer outcomes, account context, and workflow-level signals so the field knows where to go deeper and why.

• Design the GTM data model for complex enterprise customers,…