PMO Program Manager

# PMO Program Manager## Description
** At MBO we give people the control to do the work they love the way they want.
** We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients.

By joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision.
** Why should you apply?
** If you're looking for a place to expand your skills and grow your experience, this position offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment, are cool under pressure, love feedback, take challenges head-on and strive for perfection in everything they do.
** Position

Purpose:

** The PMO Manager is responsible for developing and managing service delivery and best practice processes for the day-to-day operations for MBOs Enterprise Client(s). The PMO will assists in assuring operational excellence in meeting client expectations and service legal agreements, onsite in the San Francisco, CA area.
** Responsibilities:
** Client Relationships:
* Nurture professional relationships with peers and/or counterparts within the client’s organization
* Establish relationships with key stakeholders in procurement, talent acquisition, legal, or other department leaders as required
* Assist the Account Director in creating and presenting content related to business reviews to client stakeholders
* Focus on continuous improvement of service delivery
* Ensure commitments to client are met and client satisfaction goals are achieved

Service Excellence:
* Ensure client needs and performance requirements are met through consistent, efficient, and effective processes
* Respond to and resolve operating problems
* Ensure compliance with client procurement policies, guidelines, and processes
* Fulfill contract SLA’s
* Forecast demand for operational resources based on program trends to support ongoing client business requirements
* Monitor data integrity
* Conduct client training on vendor management program
* Assist in contractor travel bookings, if needed
* Create and maintain process flow documents and SOPs on internal, talent, and client workflows
* Provide client reporting on service delivery measurements and client specific statistics

Supplier Relationships (as needed):
* Develop professional relationships with peers and/or counterparts within the supplier’s organization
* Monitor supplier performance against SLAs
* Focus on continuous improvement of Supplier service delivery
* Source suppliers with the necessary capabilities to provide service excellence
* Conduct Supplier training on vendor management program
** Requirements:
*** 5+ years Professional Experience
* 1+ year experience working with Vendor Management Systems
* Staffing and/or Vendor Management experience required
* Bachelor’s degree required or equivalent work experience
* Proficient in developing professional relationships with clients and suppliers
* Excellent communication skills including verbal, written and listening
* Ability to problem solve
* Proficient negotiation skills
* Proven customer service skills
* Ability to prioritize and effectively handle multiple tasks that require attention to detail
* Ability to lead and/or contribute to a team environment
* Demonstrate initiative and self-motivation
* Efficient time management skills
*…