Dialer & WFM Operations Lead
Listed on 2026-09-24
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Business
Lendbuzz is seeking a Genesys WFM/Dialer Manager to lead our Operations team in the United States. The role administers the Genesys CX Cloud platform, oversees dialing strategies, multi-channel campaigns, and real‑time adherence to achieve inbound and outbound KPIs while ensuring data integrity and regulatory compliance.
You will build forecasts, manage scheduling, run UAT with Product, and drive AI-enabled initiatives to optimize contact-center performance.
This is a genuine position to take on the Dialer & WFM Operations Lead role at Embedded Shishya.
Are you ready to take on the Dialer & WFM Operations Lead role at Embedded Shishya?
We would love to welcome a new Dialer & WFM Operations Lead to our team in United States.
For the Dialer & WFM Operations Lead position at Embedded Shishya, we are reviewing applications now.
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