Investigations Analyst, Global Safety & Security

Job Category Real Estate & Facility Management Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Location:

San Francisco, CA

The Investigations Analyst is part of our Global Safety & Security (GS&S) Corporate Investigations team. GS&S Investigations partners with Investigations Leadership, Employee Success, Employee Relations, Legal, and Global Ethics & Integrity to support fact-finding research across a broad range of internal case types, working cross-functionally to gather intelligence, and deliver thorough, objective findings that protect Salesforce's people, assets, and integrity. We are looking for an Investigations Analyst to support a caseload of internal investigations end to end.

In this role, you will conduct fact-finding on sensitive matters, document your findings clearly, and partner closely with the Director of Investigations to reduce risk and reinforce trust.

Supports internal investigations from intake through closure — researching matters such as expense policy violations, theft, Code of Conduct violations, and other referred misconduct — following established investigative procedures.

Document findings in formal investigation summaries, capturing timelines, evidence, and supporting research for each case.

Partner with Employee Relations, Employee Success, Legal, and other business units on case intake and research.

Track and manage caseload in the case management system, ensuring accurate classification and timely resolution.

Identify and analyze trends across cases and contribute to risk reduction and awareness efforts.

Create reporting and manage dashboard metrics for delivery to leadership and business partners.

You have 2+ years of analyst experience in corporate investigations, employee relations, security, law enforcement, or a related field.

You have strong written communication skills and can produce clear, factual, well-organized investigative summaries.

You exercise sound judgment and discretion when handling highly sensitive and confidential information.

You can manage a caseload independently while consistently meeting deadlines.

You collaborate effectively with Legal, Employee Relations, Employee Success, and other partners across the business.

You are able to handle urgent requests and toggle from tactical to strategic initiatives at short notice.

You have experience with case management tools.

You're familiar with workplace investigations, expense policy, or insider threat concepts.

You have experience conducting open-source research as part of an investigation.

You have a bachelor's degree or equivalent (preferred, not required).

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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