BizOps Lead

About Fulcrum

The $1.5 trillion insurance industry is powered by brokers. Every business needs insurance, and the brokerage industry is hamstrung by account management capacity. Account managers are constantly pulled in multiple directions—keying information into systems, chasing documents, doing mundane work—rather than focusing on the client interactions that actually matter. Most brokerages either outsource this work or grind through it manually.

We’re building an AI platform to automate this insurance drudgery. Our platform already saves customers thousands of hours and millions of dollars every year. Our customers love the product— we have deep penetration within enterprise brokerages and genuinely enjoy making our customers' lives better. We just raised our Series A and are just getting started.

• Rocket-ship growth. We’ve achieved multiple seven figures in ARR in just over a year, serving large enterprise clients including 30% of the top 50 brokers in the country.
• Extreme ownership. You’ll work directly with enterprise users and ship end-to-end products that save them hours every week.
• Bleeding-edge problems, real impact. Tackle tough AI and product challenges whose wins show up immediately in customer workflows.
• In-person collaboration. Join a lean, staff-level team (ex-Affirm, Uber, Door Dash, McKinsey) working side-by-side in San Francisco; we believe the best ideas are fostered in an in-person environment.
• Top-of-market rewards. Competitive base salary plus meaningful equity.

As Fulcrum’s Founding Operator, you’ll work hand-in-hand with the leadership team across the hardest, most ambiguous problems the company faces. You’ll move between strategic projects, customer-facing work, analytical deep-dives, and operational builds, putting structure to chaos and shipping outcomes that move the business in days, not quarters. The mandate is unbounded: if something matters and no one else is doing it, you own it.

• Take ownership of unstructured, high-stakes problems and convert them into clear frameworks, recommendations, and decisions
• Drive the analyses behind pricing, commercial strategy etc. across our enterprise customer base
• Produce board materials and executive narratives that meet a high analytical and storytelling bar
• Run deep-dives on account health, retention, expansion, and pipeline performance to inform GTM and customer strategy

• Partner with the product team on roadmap prioritization, customer-driven specs, and pilot design
• Support enterprise deployments alongside customer success, helping the largest brokerages onboard and adopt Fulcrum
• Build and operationalize GTM workflows, from outbound automations to renewal motions to internal reporting infrastructure
• Step into whatever the business needs most that week: customer escalations, hiring loops, ops processes, financial modeling. The scope is unbounded

• Treat frontier AI as a co-worker, not a tool. Use it to do the work of three people, and bring others along
• Build internal AI workflows, agents, and prompts that compress weeks of work into hours
• Stay at the bleeding edge of model capabilities and proactively bring new use cases into the company

We’re looking for a high-agency, high-motor operator who runs at hard problems, holds a punishingly high internal bar, and is genuinely excited to learn something new every single day.

• 1 to 4 years of experience at MBB (McKinsey, Bain, BCG) or a bulge-bracket / elite boutique investment bank
• Strong executive presence with the ability to hold your own in front of senior leadership, customers, and investors, and to build rapport quickly
• Analytical rigor with a high…