Business Operations Associate

About Cardless

Cardless is a Series C consumer fintech that makes it easy for the world’s largest brands to build credit cards into their ecosystems. Think Shopify, but for credit cards. Brands use Cardless to configure, launch, and grow credit card programs that delight their customers and strengthen their core business.

Customers include Coinbase, Bilt Rewards, Alibaba, Qatar Airways, and LATAM Airlines. Cardless powers cards on all three major networks (Visa, Mastercard, and American Express) and uses AI-powered servicing to operate at a fraction of the headcount traditional card issuers require.

The company has scaled from $10 million to $150 million in run rate revenue in the past 12 months. Cardless raised a $60 million Series C led by Spark Capital in September 2025, bringing total funding past $170 million. The team is past 50 people and scaling toward profitability by year-end 2026.

Cardless is a fast-moving company where high-stakes conversations happen constantly — with partners, investors, and the board. This role exists to make sure those conversations land well. You will be the person who turns a rough idea into a polished deck, a meeting agenda into a tight follow-up, and a pile of data into a clear story.

As a Biz Ops Associate, you will work directly with Michael Spelfogel (President) to support the execution of day-to-day operations, prepare materials for key external meetings, and keep cross-functional work moving. This is not a strategy role — it is an execution role. The thinking happens at the top; your job is to make sure it is communicated clearly, tracked rigorously, and followed through.

You will be well-suited for this role if you came up through consulting or investment banking, know how to build a 10-slide deck that actually gets read, and want to apply those skills in a high-growth operating environment where the work is real and the stakes are high.

• Own the production of presentation materials for partner meetings, quarterly business reviews, board meetings, and investor updates — from first draft to final polish.

• Translate rough inputs — notes from a call, a verbal briefing, a half-finished slide — into clean, structured decks with a clear narrative arc.

• Work directly with go to market team to prepare for high-visibility external conversations. Understand the audience, anticipate the questions, and make sure the materials are airtight before anyone walks in the room.

• Maintain and iterate on recurring materials — partner-facing templates, internal scorecards, Q  frameworks — so they stay current and consistent.

• Prepare agendas, pre-reads, and follow-up materials for recurring meetings: leadership syncs, cross-functional reviews, and partner QBRs.

• Track action items, decisions, and open questions across work streams. Close the loop by ensuring commitments are documented and followed through.

• Own the logistics and preparation behind key internal planning moments, including quarterly strategy reviews and annual planning.

• Compile partner feedback, meeting notes, and cross-functional inputs into clear written summaries that help leadership make faster, better-informed decisions.

• Draft memos, one-pagers, and briefing documents for internal and external use. Write with precision: no buried lede, no filler, no ambiguity.

• Distill complex business situations into the two or three things that actually matter, and present them in a form that drives alignment rather than debate.

• 3–5 years of professional experience, with a strong preference for backgrounds in management consulting or investment banking. Operations, finance are also…