Sr. Product Manager - Core Services Platform

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

This role is a critical intersection of technical architecture, business strategy, and go-to-market enablement. As the Senior Product Manager for Docusign Core Services Platforms, you will be the single owner responsible for defining the system strategy that supports Docusign’s largest enterprise customers. Your success will be measured by your ability to translate deeply technical, multi-system impact into tangible business outcomes and ensure our most strategic initiatives launch efficiently.

You bring deep technical acumen and thrive owning products built on highly complex, distributed platforms, where success depends on understanding system architecture, data models, and failure modes as well as customer and business requirements. You are comfortable reading technical design docs, APIs, logs, and schemas; collaborating closely with architects and engineers to shape resilient, scalable solutions; and asking the right probing questions to uncover upstream and downstream impacts of a change.

You can translate intricate, multi-system behavior into clear requirements and tradeoffs, make sound decisions for customer and business in the face of ambiguity, and proactively identify risks, edge cases, and technical debt in large, business critical platforms.

This position is an individual contributor role reporting to the Lead Product Manager .

Responsibility

• Act as the internal owner and advocate for the core platform layer, connecting technical investment to customer value
• Lead the Strategy and Roadmap for delivering Docusign Core Services initiatives, serving as the connective tissue between platform strategy and customer experience
• Profile systematically high-value, innovative business use cases while skillfully navigating the complexity of highly technical, distributed systems (e.g., microservices architecture)
• Drive the vision and requirements for complex, multi-system platform changes, translating these into clear, developer-ready functional specifications and a delightful customer experience
• Champion launch efficiency for new features and pricing packages, proactively identifying and clearing technical debt and communication blockers
• Define and operationalize the success metrics (KPIs) for platform performance and customer-facing usage features in collaboration with Data Science, using telemetry to guide continuous testing and experimentation
• Develop a deep understanding of key customer personas, struggles, and Jobs to be Done by leveraging primary and secondary research across the customer lifecycle
• Facilitate requirements definition across teams to create detailed epics, user stories, and acceptance criteria, while rigorously identifying dependencies and relative priority with other product managers
• Ensure seamless collaboration with Program Management, Design, and Engineering to guarantee products ship on time and to quality standards
• Drive successful go-to-market and adoption by collaborating cross-functionally with Marketing, Pricing, Sales, Support, Legal, Security, and other internal partners

Hybrid…