Program Manager, Professional Services - West

Role overview

Lead complex technical delivery engagements for enterprise customers in the western region. You will be accountable for the relationship, execution plan, and outcome from initiation through go-live and beyond, bringing together internal delivery teams, external development partners, and customer stakeholders with different operating rhythms and requirements.

• Serve as the primary delivery lead, managing progress, blockers, decisions, and alignment across all engagement work streams.
• Maintain the full delivery framework, including scope, schedule, budget, risks, assumptions, issues, dependencies, and governance reporting.
• Determine technical sequencing when platform constraints, regulatory requirements, security controls, or partner dependencies affect the plan.
• Support customer transformation from human-operated processes toward AI-augmented and agent-assisted workflows, including the related change-management challenges.
• Apply AI tools to practical delivery operations such as reporting, documentation, risk synthesis, and stakeholder communication.
• Control scope evolution by assessing change requests, communicating commercial and timeline impact, and coordinating formal change orders.

• Five or more years of technical program or project delivery experience in complex environments where success depends on influencing teams outside your direct authority.
• A background delivering work for external customers in professional services, consulting, or a similar setting, with experience owning customer outcomes.
• Direct familiarity with the relevant workflow platform or a comparable no-code or configurable platform, including the ability to identify system dependencies.
• Demonstrated daily use of AI tools and the judgment to recognize where agentic systems add value or introduce risk.
• Experience handling enterprise compliance, security, identity or access management, and third‑party approval processes.
• PMP or equivalent certification and the ability to adapt confidently between Agile sprints and Waterfall milestones.

The role is identified as remote, with location-based compensation and a package that may include benefits, equity, and incentive compensation. Exact compensation depends on work location, relevant experience, and skills.